Sales Account Manager
About The Position
TOMRA North America, is a top International Reverse Vending and Recycling Company. At Tomra transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. The Account Manager will serve as the primary strategic partner for key regional and national accounts, driving customer success while expanding TOMRA’s recycling and redemption solutions, and other affiliated products, across multiple bottle bill states. They lead end‑to-end account ownership while ensuring full customer compliance with state deposit laws. As the main point of contact for both corporate and store‑level teams, the Account Manager will manage escalations, resolve issues, and drive continuous improvement. This role will train customer staff, manage a multi‑state territory, and represent TOMRA within industry groups and regulatory communities, strengthening relationships across distributors, redemption networks, and environmental stakeholders.
Requirements
- Proficient in MS Office software, especially MS Excel & MS PowerPoint
- Knowledge of Customer Relations software (e.g. SalesForce, IFS)
- Excellent oral/written communication skills
- Excellent presentation skills
- Excellent customer relations skills
- Availability to travel at least 50% of the time
- Education: Two (2) – four (4) years of college.
- Experience: Five years sales support experience and work with sales staff.
Nice To Haves
- Preferred basic understanding of TOMRA technology or equivalent
- Experience working within the beverage industry preferred
Responsibilities
- Serve as the primary contact for regional and national accounts, developing strategies that support customer goals and expand TOMRA’s recycling solutions, and other affiliated products.
- Maintain deep knowledge of bottle bill laws across multiple states (e.g., NY, MI, IA, CT, MA, ME, VT) and guide customers through compliance requirements and regulatory changes.
- Lead customer onboarding, including site surveys, workflow design, capacity planning, and execution of installations, upgrades, and retrofits.
- Ensure customers understand TOMRA’s equipment portfolio, system capabilities, reporting tools, and operational best practices.
- Monitor operational performance across locations, analyzing uptime, service trends, and redemption volumes to drive efficiency improvements.
- Partner closely with field service and operations teams to ensure proactive maintenance and timely resolution of technical issues.
- Provide performance dashboards and strategic insights to help customers enhance experience and optimize labor and throughput.
- Manage contract renewals, service agreements, and commercial discussions while identifying opportunities for solution upgrades and expansion.
- Train store and redemption center teams on machine operation, troubleshooting, safety, and regulatory requirements; develop training materials and workshops.
- Act as the escalation point for operational issues, coordinating cross‑functional teams to resolve problems and implement corrective actions.
- Conduct quarterly or semi‑annual business reviews, presenting insights on performance trends, regulatory impacts, and efficiency gains.
- Manage a multi‑state territory site visits, regular communication, and maintaining accurate CRM documentation (IFS).
- Represent TOMRA at bottle bill association meetings, recycling conferences, environmental sustainability events, and local stakeholder gatherings.
- Comply with lawful instructions provided by your People Leader
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What This Job Offers
Job Type
Full-time
Career Level
Manager
