Sales Account Manager

Radius Limited • Atlanta, GA

5h • Onsite

About The Position

As a Desk-Based Account Manager, you will be responsible for managing and growing a portfolio of B2B customers using our Telematics products, including GPS Tracking, Asset Tracking, Vision Solutions, and IoT features. You’ll focus on nurturing long-term relationships, improving retention, and identifying growth opportunities within your accounts through exceptional service and trusted consultation.
Your role is to be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage, and maximizing the value they gain from our solutions.

Requirements

• 2+ years’ experience in B2B account management or customer success roles.
• Strong relationship management and problem-solving skills.
• Excellent communication and interpersonal skills, able to influence stakeholders.
• Experience with CRM systems (preferably Salesforce) and Microsoft Office suite.
• Proactive, customer-first mindset with attention to detail and commercial awareness.
• Organized and capable of managing a high volume of customer interactions effectively.

Nice To Haves

• Background in Telematics, SaaS, or tech-based products is desirable.

Responsibilities

• Own a portfolio of existing customers and serve as their main point of contact.
• Build strong, trust-based relationships through regular check-ins and performance reviews.
• Act as the customer advocate within the business, ensuring timely resolution of queries or issues.
• Support customers in maximizing the use of their Telematics solutions.
• Monitor account health using CRM and reporting tools to proactively prevent churn.
• Conduct account reviews to align solution usage with business objectives.
• Identify and action opportunities for cross-sell and upsell within your account base.
• Work closely with the sales and marketing teams to introduce new features and services.
• Maintain accurate and up-to-date customer information and interactions within Salesforce CRM.
• Use reporting tools and dashboards to track account performance, renewal dates, and usage trends.
• Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service.
• Share customer insights to help shape future product development and service offerings.
• Provide feedback on processes and customer pain points to enhance the customer journey.
• Engage in regular training and development to stay current on our evolving product suite.

Benefits

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Retail Discounts
• Health and Wellbeing support services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed