Sales Account Manager | Inside Supermarket Systems Sales

SIR solutions•Village of Endicott, NY

16d

About The Position

The Sales Account Manager | Inside Supermarket Systems Sales is responsible for managing, retaining, and growing a portfolio of approximately 100 independent grocers and smaller retail customer accounts. This role serves as the primary relationship owner and trusted advisor, driving recurring revenue, maintenance renewals, customer retention, and strategic revenue growth. Working cross-functionally with Technical Services, Project Management, Support, and Sales Leadership, this position ensures customers maximize the value of their retail technology solutions while identifying opportunities for system upgrades, product expansion, and long-term partnership development.

Requirements

Experience supporting independent retailers or grocery accounts preferred
Proventrack recordof meeting or exceeding sales quotas
CRMproficiency(Salesforce preferred)
Strong consultative selling and relationship-building capabilities
Ability to manage a high-volume account portfolio
Bachelor'sdegree inbusiness, Marketing, or related field preferred (or equivalent experience)
Occasional travel for customer visits (as needed)
Microsoft Office experience (Word, Excel, PowerPoint)

Responsibilities

Manage a portfolio of independentgrocersand smaller retail accounts, serving as the primary relationship owner and trusted advisor.
Maintain a structured communication cadence to strengthen partnerships, proactivelyidentifycustomer needs, driveupsellingand cross-selling opportunities, and support long-term revenue growth.
Conduct Annual Business Reviews (ABRs) to assess performance, review service levels, discuss strategic goals,identifyexpansion opportunities, and manage maintenance renewals to ensure high retention and recurring revenue stability.
Develop and execute annual account plans focused on retention, renewal security, competitive defense, and revenue expansion.
Generateaccuratequotes, proposals, and renewal documentation while actively managing pipeline activity in Salesforce (CRM).
Monitor system lifecycle milestones, aging equipment, and campaign initiatives to proactively recommend upgrades and replacements.
Achieve assigned revenue, renewal, and activity targets while providingaccurateforecasting and account updates to Sales Leadership.
Address customer inquiries and service concerns promptly, collaborating with internal teams to ensure resolution and customer satisfaction.
MaintainaccurateandtimelyCRM documentation while communicating key account updates internally.
Preserve confidential information and follow all company policies and procedures.