Safety Specialist

Arapahoe Libraries • Englewood, CO

3d • Onsite

About The Position

The Safety Specialist works across multiple Arapahoe Libraries locations, supporting a diverse community of patrons and staff. You will engage with patrons, answer questions, and foster a respectful environment. Responsibilities include monitoring buildings and grounds, responding to situations with a de-escalation mindset, and documenting events with accuracy and discretion. You will partner with staff and external agencies to maintain secure facilities and promote a culture of safety district-wide while preserving each branch's welcoming atmosphere.
NOTE: This position follows a Sunday - Thursday schedule and will include two closing shifts per week.

Requirements

• High school diploma or equivalent
• 6 months to 2 years of experience in safety, law enforcement, or customer service, ideally in a public or community setting (such as a school or domestic abuse shelter)
• Ability to remain calm and effective under pressure and in emergency situations
• Ability to patrol facilities for extended periods
• Reliable transportation and availability for evening and weekend shifts
• Ability to work with diverse populations in a respectful, inclusive manner
• Ability to obtain CPR, First Aid, and AED certification within 90 days of hire
• Comfort with Microsoft 365 tools (Outlook, Word, Excel) and eagerness to learn safety-related technology such as security monitoring systems or incident reporting software
• Calm Under Pressure: Maintains composure and makes sound decisions in urgent or high-stress situations.
• Strong Communication: Connects effectively with patrons from all backgrounds and handles challenging conversations with empathy and clarity.
• De-escalation and Trauma-Informed Approach: Resolves conflicts respectfully, using techniques that consider emotional and psychological needs.
• Discretion and Integrity: Protects sensitive information and consistently makes ethical decisions.
• Flexibility and Mobility: Adapts to changing priorities and travels between locations as needed.
• Equity-Focused Perspective: Serves diverse communities with respect, inclusivity, and cultural awareness.
• Alignment with Core Values: Embodies Arapahoe Libraries' commitment to collaboration, equity, and innovation.

Nice To Haves

• Current certification in CPR, First Aid, and AED
• Experience working in public-facing or community-centered environments

Responsibilities

• Greet patrons, answer questions, and provide friendly, approachable assistance
• Monitor patron behavior, enforce library policies, and build rapport with patrons and staff
• Patrol library buildings and grounds to ensure safety and address concerns promptly
• Identify and address situations promptly, prioritizing de-escalation and patron support
• Secure facilities, monitor safety systems, and respond to incidents as needed
• Document events clearly and discreetly while supporting staff and external partners

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED