Safety Services Support Specialist

Sentry Insurance • Stevens Point, WI

44d • Hybrid

About The Position

We're a people-focused business. And we pride ourselves on the promise to deliver efficient and effective services to our customers. But we can't do this alone. So, we need to maintain a stable team within safety services to help drive our success. You could be the next key player to support our team. Do you think you could fit as a Safety Services Support Specialist? Then keep reading below. As a Safety Services Support Specialist you'll handle many behind the scenes tasks to help move our team forward. You'll handle processing surveys conducted by commercial services companies, provide service instructions to those companies for new and renewal business, create recommendation letters to insureds and handle phone calls from customers and sales team members needing your help. But that's not all, below are a few additional tasks.

Requirements

• Associate Degree or equivalent work experience
• Strong Organizational and professional communication skills
• Independent analytical skills to identify effective problem-solving solutions
• Ability to quickly develop functional knowledge of insurance coverages, liability limits, inherent risk(s) to Sentry's C/L customers, and effective control practices
• Proficiency with company systems (LC360, PolicyCenter, CRM & Insights) and MS Software (Word, Excel, PPT & Outlook)

Nice To Haves

• Successful completion of related professional designation (ARM, CPCU or CSP) is a plus

Responsibilities

• Receive and process files designated for service by commercial service companies
• Prepare field files and service instructions for new business and ongoing service calls
• Determine forms needed to gather information
• Maintain logs of files to monitor and follow up on status
• Fulfill support requests from our Safety Services consultant and management team
• Maintain procedures and procedure manual for the unit
• Coordinate our interaction with other vendor services we rely on for assistance
• Process the department's release of customer letters and reports
• Assist with managing entry into our system to manage staff workload and reporting
• Manage numerous workflows for resources and equipment used by our consultant team

Benefits

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees