Safety Service Patrol (SSP) Training Manager

Serco

26d • $57,525 - $86,289

About The Position

Looking for a career where you can make a difference every day? Discover this opportunity to become a Safety Service Patrol (SSP) Training Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of SSP Operations and training methodologies. You will develop, implement and conduct training for a team that works closely with state employees, local law enforcement and other first responders daily. As the Training Manager you will provide first-hand knowledge of SSP operations best practices throughout the duration of the project to ensure success. As a Training Manager, you can expect to:

Requirements

• Five years' experience in project management.
• Five years of experience in Traffic Incident Management operations management such as safety service patrol or first responder programs.
• Proficiency managing projects to a project management plan; including the areas of scope, scheduling, cost, risk, quality, stakeholder and resource management and communications.
• The knowledge and skills to lead a successful team and make sound decisions while working in a high-paced and high-pressure environment.
• The ability to address conduct and performance issues.
• Excellent oral and written communication skills.
• Experience managing performance against Service Level Agreements (SLA), Key Performance Indicators (KPIs), and similar performance-based metrics in a TMC or like environment.

Responsibilities

• Be responsible for development, implementation and maintenance of the approved training program.
• Conduct new hire training and certification, refresher training and continuous improvement training to all project personnel.
• Be responsible for the maintenance of project standard operations procedures.
• Use knowledge of Traffic Incident Management (TIM) best practices to ensure safety and quality processes are followed.
• Assist Project Manager in conducting staff performance evaluations, audits and implementing subsequent corrective action plans.
• Assist Project Manager in oversight of SSP Operator activities.
• Travel, as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees