Safety Service Patrol Call Center Assistant

Parsons Corporation•Honolulu, HI

51d•$14 - $23

About The Position

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Ready to put your skills to work on an impactful project that makes a meaningful impact within your community on the island? Are you great with people and have willingness to work hard to get the job done? Parsons is seeking candidates with excellent customer service/call center skills to provide support to our Safety Service Patrol team and to respond to inquiries/reports from the public. The Safety Service Patrol contributes to public safety by responding to traffic accidents, stranded motorists and other traffic incidents. This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/. Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

Requirements

High school diploma (or equivalent) and typically 2+ years of relevant work experience.
Requires good verbal communication skills, as well as basic data entry skills.

Nice To Haves

Previous experience supporting an automotive-focused organization, or previous experience as a dispatcher is preferred, but not required.

Responsibilities

Responds to routine telephone inquiries from the public and receives reports of traffic-related incidents to the team.
Uses a computer system to track such calls and enters information regarding nature of call.
Performs other responsibilities associated with this position as may be appropriate.