Safety & Quality Operations Coordinator

St. Charles Health System•Bend, OR

66d•$52,374 - $78,561

About The Position

The Safety & Quality Operations Coordinator (SQOC) at St. Charles Health System is responsible for supporting all functions that fall under the Directors of Quality Management (QM), Risk Management & Patient Safety (RMPS), and Safety as well as supporting the Infection Prevention (IP) team. The SQOC manages internal resources and communications by providing project coordination and administrative support to the teams. This position is responsible for office logistics to include scheduling, correspondence, supply ordering, and data entry. This position does not directly manage other caregivers.

Requirements

Bachelor’s degree in healthcare administration, business or other related field. E quivalent professional work experience may be substituted for Bachelor’s degree.
Valid Oregon driver’s license and ability to meet St. Charles Health System’s driving requirements.
Ability to travel to all St. Charles Health System’s worksites and partner organizations across Oregon.
Minimum three (3) years’ experience in administration and support.
Excellent written/verbal communication and time management skills.
Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects.
Ability to communicate (verbally and written) effectively with clients, stakeholders, and senior leadership.
Excellent time management skills.
Ability to organize and work effectively with project teams of staff from department and clients participating in this effort.
Demonstrated customer service excellence.
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Nice To Haves

Healthcare operations experience with proven ability to manage multiple projects, meet timelines and escalate effectively to meet project goals.
Experience with varying exposure to strategy and project management.

Responsibilities

Maintains dashboards, project schedules, issue logs, tasks, org charts, call lists etc. as requested.
Coordinates meetings and project schedules/calendars.
Maintains electronic schedules including coordinating internal and external departmental and project team meetings.
Develops and publishes agendas and meeting minutes as needed.
Proactively identifies potential administrative problems and identifies possible solutions, creates documentation, templates, prepares reports and analyzes data to resolve problems.
Maintains department documentation by using necessary methods and tools.
Develops tools, templates, process improvement/ Lean techniques for Quality & Safety -sponsored efforts.
Works with directors and managers to create and distribute daily, weekly, and monthly reports as requested.
Maintains the Quality & Safety internal site with relevant tools and templates.
Leads knowledge capture upon completion of projects (i.e. identifies learnings, builds/revises templates).
Supports the execution of a master communications calendar for all Quality & Safety-related communications.
Supports the development of Quality & Safety -specific learning and development efforts.
Consistently exhibits behavior and communication support skills that demonstrate the commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.