Safety Manager

Via Transportation • Sunnyvale, CA

55d

About The Position

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As the Safety Manager, you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service.

Requirements

• Commercial Driver's License (CDL) with passenger endorsement required.
• 3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings.
• Proven ability to coach, motivate, and manage performance among diverse driver teams.
• Strong understanding of safety protocols, ADA requirements, and DOT regulations.
• Excellent communication and interpersonal skills; able to train and inspire adult learners.
• Comfort balancing field work with administrative and compliance tasks.
• Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc)

Responsibilities

• Serve as the primary safety lead for the region - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards.
• Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements.
• Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents.
• Lead root cause analyses for accidents and incidents and develop corrective action plans.
• Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance.
• Provide hands-on instruction in: Wheelchair Securement & Passenger Sensitivity Defensive Driving De-escalation & Customer Interaction CPR/First Aid & Emergency Procedures
• Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions.
• Maintain training documentation, certifications, and compliance records.
• Conduct regular field visits (approximately 25% travel) to observe service quality, reinforce training, and coach drivers in real-world conditions.
• Serve as a visible leader across markets - fostering a culture of safety, accountability, and support.
• Partner with operations, safety, and compliance teams to align local practices with company-wide goals.
• Assist in driver scheduling for trainings and ensure operational readiness across markets.
• Support reporting and communication between field teams and central operations

Benefits

• Comprehensive benefits package, including medical coverage, paid time off, and 401(k) matching.
• Opportunities for certification, advancement, and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Rental and Leasing Services
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees