Safety & Fraud Analyst

Providencia•El Paso, TX

2d•Onsite

About The Position

The Safety & Fraud Analyst will work closely with the Director, Sponsor Services management team, and/or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement’s (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG supports as technical experts to review and analyze documents, data and/or any other type of information pertinent to detect potential fraud. The Safety & Fraud Analyst shall analyze patterns and trends, evaluate statistical information, and provide program continuity. The Safety & Fraud Analyst shall extract pertinent information that leads to establishing patterns, compares applicable communications and organizes information in logical sequence to identify and investigate fraud cases and its potential risks. This role requires a keen understanding of fraud detection methodologies, behavioral analytics, and investigative techniques. This is a tactical role which relies heavily on analytical and interpersonal skills, including performing and summarizing detailed analyses of fraud activities, formulating data for various investigative and intelligence initiatives, and providing decision support mechanisms to TPG management and its government stakeholders to ensure that interventions are effectively carried out and that high-risk cases are escalated appropriately.

Requirements

Bachelor’s Degree in Intelligence Analysis, Criminal Justice, Criminal Psychology, or any behavioral science. In lieu of a bachelor’s degree a minimum of seven (7) years of confirmed relevant experience is required.
Two (2) years of relevant experience in conducting fraud investigations, ID and document vetting, using behavioral analytics and investigative techniques to identify fraudulent, criminal, or nefarious activity and/or experience with fraud detection software, databases and case review processes.
Bilingual in English and Spanish.
Strong research and analytical skills; strong organizational, technologies, problem solving skills.
Excellent oral and written communication.
Data analysis experience (preferably in law enforcement).
Experience independently accessing, extracting, correlating, interpreting, and disseminating information, instructions, guidelines, and regulations during crisis/non-crisis.
Aptitude to work cross-functionally with TPG personnel and social services agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment.
Proven experience and high level of comfortability operating technology and learning new software applications quickly to complete required data entry tasks.
Ability to work independently in the field and exercise a high level of confidentiality.
Available to work a flexible schedule, including nights and weekends.
Available to travel, as required.
Must possess strong computer skills in MS Office, including Excel, Word, and Teams.
Ability to type 45 wpm.
Complete a rigorous culture and competency testing process.
Complete a Drug Test.
Must be at least 21 years of age.
A valid US Driver’s license.
Available to travel as necessary.
Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
Must be a U.S Citizen or Permanent Resident.
U.S. Residency requirement - 3 consecutive years in the last 5 years.
Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
Internal background check to the satisfaction of contract requirements.
Must have the mobility to attend meetings with other managers and employees.
Must be able to write, type and use a telephone system 100% of the time.
Sitting for prolonged and extended periods of time.

Nice To Haves

Master’s degree in a relevant field (preferred).
ORR experience (preferred).
Knowledge of state, community, and agency resources for victims of abuse (preferred).

Responsibilities

Identify, monitor, process, and track potential fraud cases; evaluate similarities and disparities in data to identify indicators required in support of identifying potential fraud cases and provide information to contributors on trends, patterns, and/or anomalies.
Conduct reviews of potential fraud cases by the Sponsor Services team; analyze behavioral patterns and other relevant data to determine potential fraud.
Use investigative techniques, including interviews with sponsors, to verify information and gather additional context.
Apply behavioral analytics to identify suspicious patterns, trends, or anomalies in cases that may indicate fraudulent activity.
Track and maintain flagged case files in accordance with client policies and procedures.
Proactively de-conflict to eliminate duplication of information during the sponsor identification process where individuals may utilize multiple names, addresses and locations.
Collaborate with stakeholders to provide insight to assist with fraud detection algorithms and improve case identification.
Communicate pertinent information and report significant potential fraud cases to stakeholders.
Recommend cases for escalation based on the severity of the fraud risk and work with ORR Program stakeholders to determine appropriate interventions for high risk cases.
Coordinate with the Sponsor Services team to ensure fraud prevention efforts are aligned and effectively executed.
Work closely with the Director, Supervisors, and the Sponsor Services team to share insights, discuss trends, and ensure a unified approach to fraud prevention.
Provide regular reports on case statuses, trends, and any key findings to the Director, senior level managers, to include objective intelligence products in the form of visual briefs, in depth assessments, quantitative and pattern analysis and reports generated from databases and systems.
Foster coordination, collaboration, and communication among TPG and stakeholders and address issues with Director and supervisors.
Brief appropriate personnel on patterns, trends, and leads developed through analysis to further investigations and communicates concerns to relevant stakeholders.
Assist in the development and implementation of safety and fraud policies and procedures.
Ensure adherence to company and client policies and procedures.