Safety & Compliance Claims Supervisor

Kaiser Transport•Milton, WI

8d•Onsite

About The Position

Kaiser Transport, Inc. is a leading open-deck LTL transportation company specializing in the movement of machinery, equipment, and commodities. We operate in a fast-paced, high-performance environment focused on operational excellence and customer service. Kaiser Transport is seeking a Safety & Compliance Claims Supervisor to join our Safety & Compliance team. This role is responsible for managing the full lifecycle of freight, cargo, and related claims-from initial incident intake and documentation through investigation, resolution, and reporting. Working under the direction of the Safety & Compliance Department Manager, this position plays a key role in protecting the company from financial risk, ensuring regulatory compliance, and maintaining strong customer relationships. This is a hands-on, detail-driven role that requires strong organization, follow-through, and the ability to operate effectively in a fast-paced environment.

Requirements

Strong attention to detail with a high level of accuracy
Excellent organizational and time management skills
Strong communication skills (verbal and written)
Ability to manage multiple priorities in a fast-paced environment
Analytical thinking and problem-solving ability
Ability to handle sensitive information with professionalism and confidentiality
Proficiency in Microsoft Office (Excel, Word, Outlook)
High School Diploma or GED required

Nice To Haves

Experience in transportation, logistics, safety, or claims handling
Familiarity with DOT, FMCSA, or regulatory compliance concepts
Experience working with claims, insurance processes, or investigations
Bachelor's degree preferred (not required)

Responsibilities

Manage daily incident intake and serve as the primary point of contact for incident reporting
Investigate and evaluate freight, cargo, and related claims
Gather documentation including statements, photos, and supporting evidence
Work with other departments to determine cause, scope, and estimated value of loss or damage
Track claims through resolution and ensure timely follow-up
Coordinate with drivers, internal teams, carriers, and insurance providers
Communicate proactively with customers regarding claim status and updates
Support resolution of liability issues and claim-related disputes
Maintain professional relationships while facilitating efficient outcomes
Support internal audits and ELD compliance activities
Assist with workers' compensation claims administration and documentation
Maintain accurate, audit-ready safety and compliance records
Support vendor coordination and insurance-related functions
Maintain claim logs and generate reports on claim activity and trends
Identify process improvement opportunities and recommend enhancements
Support the development and implementation of safety and compliance processes
Participate in a rotating on-call schedule for after-hours and weekend incident support
Ensure prompt, accurate, and professional communication across all interactions