Safety Associate - Full Time - 10 Hour Shifts- 10:00am-8:00pm
About The Position
The Safety Associate Department is one of the first points of contact for patients, visitors and employees for MVHS campuses. A Safety Associate's role is to greet and screen everyone coming into the organization and guide and provide concierge services for patients and visitors. Under the direction of the Safety Associate Coordinator and the department director, the ideal candidate will have: exceptional customer service and communication skills; the ability to think strategically and use sound judgment to make decisions independently; the ability to resolve difficult and sensitive issues; the ability to multi-task and work quickly in a complex and often busy environment; and the willingness to be flexible regarding assignments, per and during, each shift.
Requirements
- High School diploma or GED
- 1 year minimum patient care experience and/or clinical customer service experience
Nice To Haves
- Associate's degree or higher in appropriate field
- 3 years or more patient care experience and/or clinical customer service experience
Responsibilities
- Consistently exhibits a highly professional, positive, and service oriented manner with patients, visitors, and employees in a complex and often challenging and busy environment
- Greets, screens, and provides exceptional concierge services to patients, visitors, and employees, including escorting or transporting patients and visitors by wheelchair to departments
- As a source of knowledge of MVHS facilities, department locations, services, and policies, effectively communicates information verbally, written and/or typed to patients, visitors, and employees
- Thinks strategically and uses sound judgment to independently make decisions and resolve difficult and sensitive issues and complaints
- Initiates and participates in policy and process improvements based on observations and experiences
- Proficiently uses Epic EMR, Microsoft Office computer programs and other electronic communication devices, programs, and platforms to obtain, record, organize and communicate information quickly and accurately
- Demonstrates strong teamwork with employees to provide exceptional customer service to patients, visitors, and employees
- Is flexible in regard to location and duration of shift assignments and is consistently punctual for all assigned shifts
- Complies with all MVHS safety and risk management policies and procedures.
- Performs other job-related tasks delegated by the Safety Associate Coordinator and/or department director
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
