Safety and Security Ambassador

University of Arkansas•Little Rock, AR

1d•Onsite

About The Position

Reports to the Supervisor of Safety and Security and provide staffing for the multiple family hospitality, safety and security services provided by the Department. Safety and Security Ambassadors services include Hospital Information Desks, ICU Waiting Room Desks, NICU desk, PRI Information Desks, 2nd floor OR waiting room, Cart Drivers, Discharge Lobby Desk, Outside Greeters, One Day Surgery Desk, WPRCI after-hours desk, emergency department, outpatient center desk, a Concierge, and Ambassadors at all entrance points to the various buildings on campus. Safety and Security Ambassadors will monitor their working areas for safety and security concerns and report those concerns to their supervisor or the UAMS Police Department.

Requirements

High School, GED, or formal educational equivalent
Experience in Security and/or a Hospitality role in a customer service role.
Must be at least 18 years of age.
Ability to understand and follow basic instructions and guidelines.
Excellent interpersonal and communication skill
Strong customer service skills
Computer proficiency is required.

Responsibilities

Staffing for the multiple family hospitality, safety and security services provided by the Department.
Safety and Security Ambassadors services include Hospital Information Desks, ICU Waiting Room Desks, NICU desk, PRI Information Desks, 2nd floor OR waiting room, Cart Drivers, Discharge Lobby Desk, Outside Greeters, One Day Surgery Desk, WPRCI after-hours desk, emergency department, outpatient center desk, a Concierge, and Ambassadors at all entrance points to the various buildings on campus.
Monitor working areas for safety and security concerns and report those concerns to their supervisor or the UAMS Police Department.
Interacts with and assists the public in a professional and friendly manner as needed.
Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.
Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines.
Assist internal and external stakeholders as needed with exceptional customer service.
Perform work safely, following all company policies and procedures
Monitor work area for safety and security concerns.