SAFe Scrum Master

Kentro

5d • Remote

About The Position

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a mid-level SAFe Scrum Master to support our Department of Veterans Affairs customer. The Scrum Master will serve as a servant leader and coach for one or two cross-functional, configuration focused teams (no custom software development) operating on an Agile Release Train (ART) in a complex healthcare IT environment. The role focuses on team facilitation, flow of value, and continuous improvement within a SAFe context, partnering closely with Product Owners, RTEs, and peer Scrum Masters.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, related discipline, or equivalent experience.
• 5+ years of experience as a dedicated Scrum Master for Agile teams, ideally including non-software or configuration-focused teams.
• At least one Scrum Master certification (for example: CSM, PSM, SSM, SASM).
• Experience as a Scrum Master in a SAFe environment, with direct participation in PI Planning and other ART level events.
• Demonstrated experience facilitating Scrum events and team workshops in remote and hybrid settings.
• Proficiency with Jira for boards, backlogs, and reporting, and working knowledge of Jira Align for PI planning, dependency management, and progress tracking.
• Strong communication, coaching, and influencing skills without formal authority.
• Must be able to obtain and maintain a public trust clearance
• U.S. citizenship required.

Nice To Haves

• Experience in healthcare IT or clinical project environments strongly preferred.

Responsibilities

• Serve as Scrum Master for 1–2 configuration focused teams, ensuring effective, time-boxed Scrum events (Sprint Planning, Daily Scrum, Review, Retrospective).
• Coach teams on Scrum, SAFe, and Lean Agile principles, adapting practices appropriately for configuration and process work.
• Remove or escalate impediments that block teams; improve flow and reduce waste across the value stream.
• Partner with the Release Train Engineer (RTE) to prepare for and execute PI Planning, ART Syncs/Scrum of Scrums, System Demos, and Inspect & Adapt workshops.
• Collaborate with other Scrum Masters to manage cross team dependencies and address systemic impediments on the ART.
• Use Jira and Jira Align to visualize work, support backlog refinement, manage team boards, and provide transparent views of progress, risks, and dependencies.
• Facilitate backlog refinement and planning with Product Owners by enabling clear, thin, testable slices of value for configuration changes.
• Track and share team level flow and outcome metrics (for example: predictability, throughput, cycle time, defect trends) to support inspect and adapt.
• Foster healthy team dynamics, psychological safety, and effective collaboration with business and technical stakeholders.

Benefits

• We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Every employee is eligible for education reimbursement for certifications, degrees, or professional development.
• We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees