Safe Park/Posada Program Manager

Amigos de Guadalupe•San Jose, CA

1d•$85,000•Onsite

About The Position

Reporting to the Director of Unhoused Programs, the Program Manager will oversee and direct every aspect of the Posada Project/ Safe Park Program. Including but not limited to supervising all case managers that make up the Posada Project/Safe Park Program. This position requires a candidate with initiative, responsibility, and someone who wants to advocate for our unhoused population with an overall goal of enhancing the Posada Project/Safe Park guest quality of life by moving them out of poverty and into permanent housing. The Program Manager will be driven by our core value of Radical Hospitality and informed by our 2-Gen approach as a way to ensure that the guests in the Program are on the path to self-sufficiency. The Program Manager will collect data on a quarterly basis to reflect the impact of the work being done in the Program as well as demonstrate compliance with grant requirements.

Requirements

BA in Social Work or related field
HMIS knowledge and experience
Experience carrying out VI-SPDAT
Fluent in Spanish (required)
Minimum of 2 years experience working in the nonprofit sector
Previous experience with case managing families
Knowledge of community resources and housing resources
Excellent documentation, communication and writing skills
Ability to work in a variety of settings with culturally diverse individuals/families
Knowledge of social issues impacting East San Jose residents and the unhoused population

Responsibilities

Foster relationships with outside agencies, vendors and volunteers to ensure quality resources and opportunities for guests in the Program.
Maintain statistical quarterly data and complete reports as assigned.
Ensure Program compliance to agency protocols and procedures regarding contract objectives and goals.
Attend agency and other Program meetings.
Provide case management training and development to the Safe Park team.
Supervise and is knowledgeable of all steps in the Safe Park guest cycle (enrollment to transition from the Program)
Develop and facilitate groups and community building activities for Program guests.
Ensure all new guest inquiries receive a response within 24 hours.
Visit all Safe Park sites on a weekly basis to build relationships with guests, volunteers and vendors.
Actively seeks professional development and training opportunities for the Safe Park team.
Lead guest exit protocols and address grievances effectively and in a professional manner.
Availability to work evenings and weekends.
Other duties as assigned