Communities In Schools - Safe Journey Case Manager

Ascend Nonprofit Solutions•Charlotte, NC

About The Position

The Safe Journey Case Manager (SJCM), under the leadership of the Director of Program Operations (DPO), Teen Parenting Services, provides wraparound services for teen parents and their children, age birth-5, as an intervention to prevent child abuse and neglect. The primary goal is to assist teen parents with high school completion and delaying additional pregnancies. The ideal candidate will have experience with case management, completing assessments and evaluations, conducting home visits and linking students with tutors and other needed interventions as identified. This position is also responsible for entering documentation, reports, and other necessary correspondences in a timely manner. Strong interpersonal skills to collaborate with other youth and human service agencies, staff, and service teams within the community are needed. Safe Journey Case Managers provide parent education services, facilitate the Parents as Teachers (PAT) parenting curriculum, and ensure participants have transporting to and from program events according to program guidelines. Additional duties include, but are not limited to, connecting children and families with needed services as an intervention to promote education and healthier lifestyles, managing childcare slots assigned to caseload participants, and providing assistance as needed to teammates assigned to specific events and/or projects.

Requirements

Bachelor Degree in counseling, human service, social work, education or another related field
Minimum of two years experience working successfully with adolescents and evidence of working within collaborative service teams
Ability to work some evenings and weekends as needed
Demonstrated computer proficiency in Microsoft Office, experience with Google Suite, Zoom or other virtual meeting platforms
Excellent communication (verbal and written), interpersonal and people management skills
Ability to cross cultural boundaries to build and maintain strong working relationships for organizational success
Strong problem solving skill with the ability to work through tough issues quickly and effectively and maintain positive relations
Sensitivity and ability to appreciate the points of view of personnel within the schools, other agencies/organizations including a keen awareness of their needs and how to build collaborative partnerships based upon fundamental CIS principles.
Awareness of cultural dilemmas and pressures that affects poverty
Ability to be flexible in a work environment often filled with ambiguous situations
Must be self-motivated, well organized, detail oriented, and able to effectively work independently and within a team framework
Ability to work a flexible schedule
Criminal background check and pre-employment drug test required.
Financial credit check and driving record check required, if applicable.

Responsibilities

Provide case management, assessments, and evaluation services to 20 teen parents and their children, age birth-5.
Monitor, support, and provide services to target parents that assist them with staying in school and completing their high school and post-secondary education.
Help students recognize their academic strengths and weaknesses by linking participants with tutors and other specific interventions as needed and acting as advocates on the teen's behalf to assist with promotion and or graduation.
Work in concert with the school's social workers, nurses, school psychologists, and student services teams to increase students' academic and attendance concerns; ensuring that students meet their academic potential.
Educate parents about effective social, health, and employment support systems.
Coordinate and assist participants with healthcare and immunization needs.
Facilitate group and individual parenting sessions, in order to educate participants about appropriate child developmental issues.
Collaborate with other youth/human service agencies, staff, and service teams in the community to provide needed services to participants.
Help support Communities In Schools (CIS) special events and collaborate with other CIS staff at school site.
Recruit volunteers/mentors (as needed) and coordinate application process with CIS Volunteer Coordinator. Assist with providing program specific volunteer training and special recognition for volunteers.
Communicate volunteer needs to Director of Program Operations (as needed).
Work with program staff to recognize volunteers and their contributions.
Document and file all services and related correspondences in the Penelope database and file in charts within three days of the designated service.
Generate case notes, reports, and other required correspondences monthly.
Provide accurate and quality documentation of services, contacts with students, and number of participants served on this caseload.
Maintain up-to-date files on all participants.
Assist with quarterly and end of year reporting as needed.
Build and maintain appropriate relationship with Human Service and collaborative agencies, making appropriate referrals as deemed necessary.
Maintain a high level of communication and relationship-building with internal and external collaborative partners and community stakeholders in an effort to improve services to teen parents.
Participate with Charlotte-Mecklenburg School (CMS) staff in Student Services team meetings and staffing at designated schools regarding participants on their caseload.
Work effectively with other human service providers and department staff to ensure smooth coordination of consumer services. When establishing new services or working to solve problems with existing service delivery, determine who, when, and how to seek assistance from within partnering agencies with the intent of resolving problems or concerns while maintaining strong, professional relationships with partners.