SaaS Cloud Administrator

Dragonfly Health•Mesa, AZ

7d•Remote

About The Position

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Requirements

A high school diploma or equivalent is required
Minimum two years of experience in the Salesforce, or other similar product environment
Previous experience troubleshooting, and monitoring software applications is preferred.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
Strong understanding of Salesforce, or other similar product best practices and functionality.
Strong data management abilities.
A demonstrated ability to understand and articulate complex requirements.
Excellent communication, presentation and interpersonal skills are required to perform the functions as described, including the ability to present compelling solutions, portray professionalism and instill confidence
Incumbents must have a good attention for detail and a strong proficiency with business and communications software.
Organizational and time management skills are required as is the ability to perform work with little
The ability to interact effectively with team members, marketing or product development staff and others.
The ability to be proactive and self-directed utilizing good time management, decision-making, and organization skills is required.
Incumbents must be able to prioritize multiple tasks
Knowledge of data relations and the ability to read data and data related tables.
The ability to work on multiple projects simultaneously is required.
MS Office Programs, Ticket Management systems, Network monitoring, and Digital phone systems/software
Web Applications, Mobile Applications, Desktop/Mobile phones and CRM’s

Nice To Haves

Associate’s, Bachelor’s degree in computer science, or 2-3 years of relevant experience is preferred
Technical certifications are strongly preferred
Salesforce, Service Cloud and/or Developer certifications preferred.
Medical or pertinent health care services industry experience preferred.

Responsibilities

Manage Salesforce, or other similar product data feeds and other third-party application integrations
Assist in training of new Salesforce, or other similar product users and grow the Salesforce, or other similar product skill set across the organization
Identifies, analyzes, quantifies, and summarizes complex issues including system errors and bugs. Escalates as needed and appropriate.
Complete regular internal system audits and prepare for upgrades including all third-party app integrations.
Coordinate the evaluation, scope and completion of new system configuration and project requests.
Effectively act as the liaison between our users, vendors and the application development team.
Work with Leadership to establish suitable processes to support administrative, development, and change management activities.
Work independently with members of the user community to define and document business requirements.
Be proactive in seeking and building out new efficiencies for end users.
Work efficiently with third-party technology support teams to solve problems and build enhancements, as needed.
Documentation of technical components/workflows/custom objects, as needed.
Responsible for managing and monitoring data back-ups and security of data flows/retention.
Performs other duties as assigned or apparent.