SaaS Business Process Analyst
About The Position
Fully and permanently remote – work from anywhere within the U.S. Strong communication skills required – ability to translate technical language into clear, understandable terms for all audiences. Client-focused approach – capable of educating and inspiring confidence in clients through expertise and professionalism. Industry experience required – background in dental, vision, or medical fields is essential. What will YOU be doing for us? Collaborate with external partners using Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement client programs, including configuration, introduction of new efficiencies and automation, and identifying risks and issues related to missing functionality and program delivery.
Requirements
- Bachelor’s degree in Computer Science or related field
- 3-5 years of related experience in a technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc.
- Experience with SQL
- Ability to plan for contingencies and anticipate problems
- Ability to effectively listen and respond to customers’ needs
- Ability to effectively convey and receive ideas, information, and directions
- Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles
- Ability to display strong written and verbal communication skills
- Ability to remain organized despite multiple interruptions
- Ability to ask critical questions to assess needs and requirements
- Ability to explain complex concepts easily
- Ability to successfully meet timelines for project plans and manage time effectively
- Ability to translate business goals and requirements into documented requirements
- Ability to travel to client sites
- Build strong relationships with business partners
- Successfully manage competing priorities and navigate within ambiguity
Nice To Haves
- Certified Business Analysis Professional
- Certified Quality Technician
- Certified Quality Engineer
- Certified Quality Auditor
- Experience in healthcare claims administration, and/or SaaS experience
- Knowledge of industry standards
- Knowledge of Enterprise System
- Demonstrates competencies in a variety of quality philosophies, systems, and tools
Responsibilities
- Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise system
- Collaborate with stakeholders to ensure solution meets business needs and requirements
- Identify risks and issues related missing functionality or feature sets, and seek core system support on complex matters
- Introduce best practices when training users and configuring the Enterprise System
- Conduct training sessions with end users, including new release upgrades
- Support training team with documenting and delivering quality training material for business users
- Lead analysis of business requirements and develop and socialize optimization strategies
- Recommend solutions to streamline and scale existing workflows
- Lead meetings with the stakeholders and communicate appropriate status, risks, and issues
- Host client meetings and presentations to share findings with solutions
- Lead efforts to prioritize initiatives based on business needs and requirements
- Contribute to the development of project plans
- Support client(s) with user acceptance testing and reviewing documented results
- Assist with documentation, mapping and validation efforts to migrate legacy data
- Assist with workflow planning, documentation, mapping, and user testing of integration points
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
