RX Operations Manager
About The Position
The RX Operations Manager will oversee operational aspects of the practice focused on process management and improvement, compliance adherence, and development and management of new service offerings development. This role will be responsible for driving strategic initiatives, and ensuring seamless service delivery from project launch through client delivery. The Operations Leader will oversee financial evaluations, renewal strategies, business placements, benchmarking, and project tracking, while fostering strong relationships with carriers, vendors, and internal Mercer teams.
Requirements
- Strategic Thinking: Ability to develop and execute operational strategies.
- Leadership and Team Management: Proven experience leading and motivating teams.
- Operational Excellence: Knowledge of process improvement methodologies.
- Financial Acumen: Skilled in budgeting, forecasting, and cost management.
- Decision-Making: Data-driven and timely decision-making under pressure.
- Communication: Excellent verbal and written skills for stakeholder engagement.
- Change Management: Experience leading organizational change and managing resistance.
- Problem-Solving: Strong analytical skills to identify and resolve operational issues.
- Customer Focus: Commitment to meeting internal and external customer needs.
- Technical Proficiency: Familiarity with operational technologies and software tools.
- Compliance and Risk Management: Understanding of regulatory requirements and risk mitigation.
- Experience: Several years of progressive operational leadership in relevant industries.
Responsibilities
- Drive process improvements and innovation within RX to enhance operational efficiency and commercial viability.
- Support business growth by enabling expanded service offerings amongst cross-functional teams
- Provide operational support in enabling adherence to compliance related aspects of the practice
- Align departmental goals with overall company objectives
- Oversee daily operations to ensure efficient and effective business processes
- Develop and implement operational strategies aligned with organizational objectives
- Identify inefficiencies and lead continuous process improvement initiatives
- Ensure compliance with legal, regulatory, and company standards; manage risks proactively
- Collaborate with internal and external stakeholders to align operations with business needs
- Lead change management initiatives to adapt operations to evolving business environments
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
