RX Fulfillment Coordinator

Teladoc Health

4d•$20 - $22

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The RX Fulfillment Coordinator plays an integral part in ensuring superior care of patients treated through Teladoc. The RX Fulfillment Coordinator will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via telephone or electronically), support Teladoc providers as dictated by established policies and guidelines, and provide member support by phone or electronic messages.

Requirements

High school diploma required
Active Pharmacy Technician (National) Certification, Medical Assistant Certification, or Licensed Practical/Vocational nurse license.
Prior experience in a call center environment preferred
Minimum 2-year experience as a Pharmacy Tech, Medical Assistant or LPN/LVN
Minimum of 1-year experience in a call center environment
Bilingual (English/Spanish) a plus
Ability to receive work instruction and maintain department productivity standards
Team player with ability to work in a fast-paced call-center environment while maintaining focus and sense of accuracy
Knowledge of Healthcare and medical terminology, with a high level of prescription medication familiarity
Must be able to work independently but recognize when escalation is warranted
Exceptional customer service skills
Excellent written and verbal communications skills
Must possess strong time management and organizational skills
Possess high degree of computer literacy and ability to manage multiple systems
Ability to learn new procedures and adapt to changes in working environment
Able to multitask with regular interruptions while maintaining a high degree of accuracy
Ability to handle confidential information with discretion
Willing to work outside of established hours when needed

Responsibilities

Deliver exceptional service to members, providers, and pharmacies, representing Teladoc in a professional and courteous manner through a variety of communication channels including incoming and outgoing calls and emails.
Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner under supervision of prescriber and supervisor in a call-center environment.
Provide direct support to Teladoc providers as needed
Receive escalated calls from patients or providers and de-escalate these calls to a reasonable outcome for all parties.
Initiate and submit prior-authorization requests on-line to health insurance carriers.
Manage daily task list to meet department performance metric goals.
Maintain detailed and accurate case documentation in admin system, including description of issue and resolution.
Maintain confidentiality of issues and adheres to all applicable regulations, including HIPAA.
Other duties, as assigned.