RVP Sales & Marketing CALA East

Marriott Vacations Worldwide•Orlando, FL

23h

About The Position

JOB SUMMARY Establishes and executes site-level sales strategy. Responsible for on-site coordination of sales and sales administration. Provides direction to the sales management team and supports the team with resources and conflict resolution. Coordinates sales efforts with Vice President of Marketing to ensure coordination of marketing and sales efforts. Participates in the performance management, coaching, recruiting, and selection of the sales workforce. Oversee the customer sales experience and proactively responds to customer concerns. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

Requirements

Proficiency in reading and writing English
Work in close contact with the general public in sales and situations that require strong communication and customer service skills
Openness to adapt to different cultural contexts based on location
Must be willing to work weekends and holidays as required by business needs
Minimum 10 years’ experience in management of sales, marketing or administration
Minimum 10 years’ experience in vacation ownership

Nice To Haves

College degree preferred

Responsibilities

Establishing and executing site-level sales strategy
On-site coordination of sales and sales administration
Providing direction to the sales management team and supports the team with resources and conflict resolution
Coordinating sales efforts with Vice President of Marketing to ensure coordination of marketing and sales efforts
Participating in the performance management, coaching, recruiting, and selection of the sales workforce
Overseeing the customer sales experience and proactively responds to customer concerns
Contributing to the development of long-term function and strategy of the project
Developing a culture of excellence in all facets of project operation
Developing and ensuring sales management implements philosophy of tour efficiency and is profit driven (rather than strictly volume driven), while building strong team values
Implementing and managing daily administrative procedures in compliance with company policy and practical business process
Forecasting and budgeting annual sales targets
Addressing personnel issues in compliance with company policy
Ensuring proper communications are maintained with all staff personnel or others associated with project operations
Standard review process participation
Ensuring Sales department works with Marketing department to achieve project goals
Managing the sales floor to ensure guest tour flow experience is efficient and conducive to sales presentation discussions and purchase deliberations
Resolving any unresolved guest issues that have been escalated
Monitoring guest experience survey data and follow up with department leaders as appropriate
Ensuring Sales Gallery meets or exceeds all property standards
Using reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest [VPG], close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness