RVP, RV Operations

Sun CommunitiesSouthfield, MI

About The Position

The Regional Vice President of RV Operations provides leadership and oversight for a portfolio of RV resorts and campgrounds within an assigned region, driving operational performance, sales growth, and financial results.

Requirements

  • Bachelor's Degree in real estate, business, hospitality, or related field (Required)
  • 5 years in property management or hospitality experience, including 2 years' supervisory experience (Required)
  • Demonstrated leadership abilities
  • Excellent interpersonal and communication skills
  • Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
  • Strong organizational skills
  • Working knowledge of basic accounting principles
  • Ability to travel with overnight stays
  • Computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet
  • Flexibility to respond to resort needs during non-business hours

Responsibilities

  • Determines and approves staffing levels for each resort in conjunction with budget.
  • Ensures compliance with federal, state, and local agencies that regulate fair housing laws and resort operations.
  • Creates and submits annual operating and sales budgets and accepts total budget responsibility for each resort.
  • Conducts on-site inspections and ensures each resort is consistently maintained and groomed to Sun’s curb appeal standards at all times.
  • Develops annual occupancy, lease-up and sales projections; implements programs to achieve them.
  • Handles and resolves resident and guest complaints in a timely and professional manner, including asking questions to determine the validity of complaints and offering possible solutions consistent with established guidelines.
  • Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
  • Implements marketing and advertising plans, including specific objectives and activities to achieve targeted results; revises as needed when changes in market are perceived.
  • Ensures resort team members at all levels provide guests and residents the highest level of service consistent with Sun’s Customer Service philosophy.
  • Ensures internal control practices are adhered to and monitors compliance; recommends changes to operating controls as needed.
  • Ensures implementation of annual capital improvement program.
  • Monitors safety, loss, and risk management at each resort as it relates to property, vehicles and equipment.
  • Ensures compliance of policies designed to increase team member safety.
  • Completes and submits workers’ compensation accident reports and incident report on a timely basis.
  • Approves selection of all contractual services for assigned resorts.
  • Collaborates with sales team members to purchase new and pre-owned home inventory; develops pre-owned home listing and brokerage plan for the portfolio.
  • Reviews monthly property accounting reports and compiles reports for Accounting, as required.
  • Prepares monthly P&L variance explanations including a corrective action plan where needed.
  • Ensures availability for after hour emergencies and other activities as necessary.
  • Maintains knowledge of current market surveys and existing market conditions.
  • Attends periodic training and product meetings and continues to update knowledge and education on industry product, services and trends.
  • Supervises openings of major sales centers at expansions and developments.
  • Develops and implements effective retailer relations program.
  • Collaborates with RV Resort Managers to develop effective resident-relations activities at each resort.
  • Reviews recommended equipment needs in conjunction with resort management.
  • Prepares pro-forma budgets as requested for newly acquired RV resorts, including ground-ups and expansions.
  • Maintains accurate rent roles in conjunction with RV Resort Managers.
  • Ensure rent is collected by RV Resort Managers at each resort on a timely basis.
  • Meets with residents, homeowner associations or boards as required and maintains effective communication.
  • Other duties as assigned.

Benefits

  • Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental and Vision Plans
  • On-Site Fitness Center
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life, Accidental Death & Dismemberment Insurance and Dependent Life
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation
  • RV Site Discounts for team members when visiting SunRV Resorts across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Number of Employees

1,001-5,000 employees

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