RV Reservation Specialist

Monte Christo Communities•Fresno, CA

1d•$20 - $26

About The Position

Responsible for managing high-volume RV reservation inquiries and bookings for short-term stays while providing exceptional customer service. Supports day-to-day community administrative needs and assists with park cleanliness as needed, while consistently modeling the organization’s Purpose, Values, Standards, and Core Competencies.

Requirements

Ability to work independently with minimal supervision in a fast-paced environment.
Strong customer service and communication skills, both verbal and written.
Proven ability to manage high call volume while multitasking across systems and tasks.
Excellent time management and organizational skills, with the ability to prioritize effectively.
Strong problem-solving and critical-thinking skills.
Sound judgment and decision-making abilities when handling guest concerns.
Comfortable using reservation systems, CRM tools, and Microsoft Office Suite or related software.
High School Diploma or GED
At least one-year property management or related experience.
2+ years of customer service experience
1+ years of answering busy phone lines
Proficient in Microsoft Office
Bilingual in Spanish required
Excellent communication skills with a friendly & positive demeanor
Organizational abilities & strong attention to detail & problem-solving skills
Must have a driver's license and reliable transportation.
Must be able to pass background and drug screening.

Responsibilities

Perform all duties in alignment with the Company’s Purpose, Values, Standards, and Core Competencies.
Manage high-volume inbound and outbound calls, emails, and online inquiries related to short-term RV reservations.
Process, modify, and confirm reservations accurately and efficiently using the reservation system and CRM.
Provide clear, friendly, and timely communication to guests regarding availability, rates, policies, and park amenities.
Maximize occupancy through effective reservation management and upselling when appropriate.
Maintain accurate guest records, reservations, and notes within the system.
Handle guest questions, concerns, and issues professionally and escalate to management as needed.
Support community administrative tasks, including basic data entry, reporting, filing, and coordination with onsite teams.
Communicate daily with management regarding occupancy, guest feedback, operational concerns, and recommendations for improvement.
Assist with park presentation and cleanliness as needed, including picking up trash, debris, and helping maintain common areas.
Support operational efficiency by coordinating with maintenance and onsite staff as needed.
Ensure all guest interactions and processes comply with company policies, Fair Housing regulations, and applicable local, state, and federal laws.
Build positive relationships with guests, vendors, and team members to enhance the overall guest experience.
Maintain a clean, organized, and safe work environment.
Carry out all responsibilities in compliance with organizational policies and procedures.
Perform other duties as assigned.