RV Customer Walk through Specialist/Rental Coordinator

PleasureLand RV Center•West Salem, WI

About The Position

Are you passionate about the RV lifestyle and enjoy teaching others how things work? Do you thrive in a role that coordinates between teams and ensures a great customer experience? If so, PleasureLand RV Center has an excellent opportunity for you. PleasureLand RV Center is the largest RV dealership in the Upper Midwest and has been serving customers since 1971 across ten locations. We are currently hiring an RV Orientation Specialist / Rental Coordinator to work closely with the Sales, Service, and Rental teams to ensure RVs are ready, customers are confident, and the delivery and rental processes run smoothly. This position plays a critical role in the handoff between purchase, rental preparation, and customer ownership.

Requirements

Strong customer service and communication skills
Experience operating or owning an RV preferred
Knowledge of RV systems and equipment
Mechanical aptitude and basic tool skills
Knowledge of LP and AC/DC appliances and generators preferred
Highly organized with strong attention to detail
Ability to multitask and manage schedules effectively
Self-motivated and dependable
Ability to work well with others and adapt to customer needs
Valid driver’s license

Nice To Haves

Experience operating or owning an RV preferred
Knowledge of LP and AC/DC appliances and generators preferred

Responsibilities

Serve as the liaison between the Sales and Service teams to ensure sold RVs are fully completed and ready prior to customer orientation
Conduct engaging and educational RV orientations, teaching customers how to properly operate, maintain, and care for their RV
Ensure customers feel safe, confident, and prepared for their first trips
Review RV systems including appliances, electrical, plumbing, LP, generators, and basic chassis features
Identify and communicate any issues prior to delivery to prevent delays or surprises
Recommend parts and accessories that enhance the customer’s camping experience
Build strong, professional relationships with customers through honesty, integrity, and product knowledge
Assist customers with rental inquiries and bookings
Coordinate rental schedules and availability
Schedule rental unit maintenance and turnaround with the Service Department
Ensure rental units are cleaned, inspected, and ready for pickup
Review rental units with customers at pickup and return to ensure proper operation and condition
Maintain clear communication between Sales, Service, and Rental teams