Rural Street Outreach and Community Empowerment Case Manager

Community action committee of pike county•Piketon, OH

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About The Position

The Rural Street Outreach and Community Empowerment Case Manager provides flexible, client-centered support across multiple agency locations and rural communities. This position ensures consistent, high-quality service delivery by providing support for case managers as needed, engaging in direct outreach to individuals experiencing homelessness or instability. The role combines case management with field-based outreach, coordination of care, and advocacy to connect clients and patients to appropriate resources and services.

Requirements

High School Diploma or equivalent.
Valid Ohio Driver's License, clean driving record, reliable transportation, insurable under agency policy.
Proficiency in Microsoft Office.
Minimum 1 year experience in case management or outreach.
Friendly, professional, and courteous demeanor.
Strong communication skills; ability to interact productively with senior staff, CAC department staff, community partners, and clients.
Ability to obtain QMHS certification within 6 months of employment.
Employment contingent upon obtaining and maintaining required credentialing and background checks.

Nice To Haves

Preference given to individuals with a bachelor's or associate degree in social work, counseling, social services, human services, or a related field.
Preference given to individuals with experience in mental health, substance use disorder, and/or housing programs.
Preference given to individuals with experience serving a non-profit or healthcare entity.
Preference given to individuals with experience in casework management and casework software.
Preference given to individuals with knowledge of local community resources.

Responsibilities

Conduct client intakes, assessments, and service planning for new and existing clients.
Assist in gathering, managing, and reporting data related to street outreach activities using the Homeless Information Management System (HIMS) and prepare performance reports through a data reporting tool.
Create documents, maintain databases, and send letters, memos, and emails.
Assist individuals in person, via phone, virtually, and by email, providing knowledgeable and informed responses.
Provide case management services including, at minimum, assessment, referral, and monitoring/follow-up.
Maintain a courteous and professional demeanor with customers, staff, funders, and community partners while promoting a positive reflection of the organization.
Demonstrate an understanding of systems of care, entitlements and benefits, and cultural awareness.
Maintain required records and handle confidential information in a professional manner, including HIPAA compliance.
Ensure that all documentation needs for billing are completed within 48 hours of service delivery.
Advocate for clients to ensure access to services.
Conduct comprehensive intakes for all new referrals, gathering necessary information and assessing needs to ensure appropriate service planning and coordination.
Attend meetings, conferences, and training related to the duties of this position, and disseminate information to appropriate individuals.
Facilitate referrals to medical, mental health, substance abuse, and social services as appropriate.
Collaborate with interdisciplinary teams to coordinate care, ensuring all aspects of the client's needs are addressed.
Monitor clients' progress toward achieving their health and social goals, adjusting services as necessary.
Maintain accurate, up-to-date case files and documentation in compliance with organizational and regulatory standards.
Track and report client outcomes, program performance, and service delivery metrics.
Ensure timely and accurate documentation of client interactions, assessments, care plans, and referrals.
CAC Committee assignments and other agency service duties as assigned.
Attend meetings and conferences as assigned.
Other tasks and duties as assigned by supervisor.