Runner-At Your Service

Marriott•Seattle, WA

7h•Onsite

About The Position

The Runner position is responsible for ensuring communications equipment works properly by testing beepers and radios. Key duties include placing requested items such as rollaway beds and refrigerators in guest rooms, and delivering various items like extra towels, bathrobes, complimentary toiletries (toothpaste, razors, shampoo), messages, mail, faxes, packages, flowers, sundry items, gift items, cribs, and linens to guest rooms. The role may also involve delivering food, beverages, or other amenities and assembling orders to go. This position requires adherence to all company policies and procedures, reporting accidents and unsafe conditions, maintaining a professional appearance, ensuring confidentiality, and protecting company assets. Runners are expected to welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Professional language, positive working relationships, and support for team goals are essential, along with compliance with quality assurance standards. The role involves physical demands such as reading small print, visually inspecting equipment, standing, sitting, or walking for extended periods, and moving objects up to 50 pounds without assistance. It also requires navigating narrow, confined, or elevated spaces, stairs, and service ramps, and performing actions like bending, twisting, pulling, stooping, and reaching overhead and below the knees.

Requirements

Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None (License or Certification).

Responsibilities

Test beepers and radios to ensure communications equipment works properly.
Place requested items such as rollaway beds and refrigerators in guest rooms.
Deliver extra towels, bathrobes, and other items to guest rooms.
Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.
Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
May deliver food, beverage or other amenities and assemble orders to go.
Perform other reasonable job duties as requested by Supervisors.

Benefits

401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Medical coverage (for full-time positions)
Dental coverage (for full-time positions)
Vision coverage (for full-time positions)
Health care flexible spending account (for full-time positions)
Dependent care flexible spending account (for full-time positions)
Life insurance (for full-time positions)
Disability insurance (for full-time positions)
Accident insurance (for full-time positions)
Adoption expense reimbursements (for full-time positions)
Paid parental leave (for full-time positions)
Educational assistance (for full-time positions)
Paid sick leave (Washington Full-time and Part-time Applicants Only)
0.01924 PTO balance for every hour worked (Washington Full-time Applicants Only)
Minimum of 7 holidays annually (Washington Full-time and Part-time Applicants Only)