PM At Your Service Agent Seasonal
About The Position
Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality! At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Desk PM team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates) 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you! Discounts with our Crescent managed properties in North America for you & your family members Marriott Employee Room Rate Discount Program Here is what you will be doing each day: Answer incoming calls from guests, both external and in-house. Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled. Take room service orders. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen
Responsibilities
- Answer incoming calls from guests, both external and in-house.
- Communicate guest needs to the appropriate department and follow up to ensure that requests have been handled.
- Take room service orders.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates)
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you!
- Discounts with our Crescent managed properties in North America for you & your family members
- Marriott Employee Room Rate Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
