Customer Service Agent Seasonal

ADVANCED AIR LLC•Carlsbad, CA

just now•Onsite

About The Position

The Customer Service Agent position will be based in Carlsbad, CA. The incumbent of this role is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all Advanced Air (AA) passengers and potential passengers/guests. This role is part time and seasonal. Season durations are typically June - September (Summer) and November - April (Winter). We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services. You are highly motivated, organized, attentive to detail, communicate well, and focused on customer experience.

Requirements

Must have authorization to work in the U.S.
Must have valid Driver’s license and clean driving record
2+ Years of Customer Service Experience
Experience with Microsoft Office products including Outlook, Word and Excel
Excellent communication and problem-solving skills
Ability to push/pull/lift 50 lbs. for extended periods of time
Ability to work efficiently under time constraints / Must have valid Driver’s license and clean driving record
High School diploma or GED equivalent
May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
Will be required to meet all local airport and TSA requirements
Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

Responsibilities

Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner.
Answer calls to provide information, resolve problems or complaints, and assist as needed
Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
Communicate with customers when a flight has been delayed or canceled and work to reaccommodate them according to company policy
Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manning; Ground servicing equipment duties as needed
Oversee passenger unloading of firearms in accordance with training, policy, and TSA, and assist passengers, as needed
Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning as required
Operate Ground Service Equipment as necessary
Maintain AA brand standards and consistency in the ground experience
Maintain positive customer relations at all times by using good judgment and the ability to multitask
Ensure accuracy of passenger manifest
Ensures FAA, TSA, Airline, and Airport regulations are followed at all times
Other duties as assigned