RTW Client Liaison

The Sheakley Group Inc

About The Position

The RTW Client Liaison serves as the primary connection between clients and nonprofit partners, facilitating return-to-work (RTW) opportunities for injured workers. This role focuses on identifying and coordinating light-duty placements by aligning client work restrictions with suitable nonprofit roles. The position requires strong communication and relationship-building skills to effectively collaborate with case managers, employers, attorneys, injured workers, and nonprofit organizations. The liaison maintains accurate records, prepares job offer documentation and reports, and ensures compliance with client guidelines and applicable labor regulations.

Requirements

Associates Degree or Bachelor’s Degree in Business, Human Resources, Communications or other related field preferred
1 year prior administrative support experience
Workers’ compensation experience preferred but not required
Strong communication skills
Goal oriented
Problem solver
Excellent customer service and telephone skills
Ability to handle sensitive information and maintain a high level of confidentiality
Ability to type 40 WPM with accuracy; data entry skills, both accurate and efficient
Able to perform at high levels of efficiency in a fast paced production environment
Proficient with Microsoft Office products – Outlook, Word, Excel, PowerPoint
Organization, attention to detail, flexibility and strong ability to multi-task
Ability to work in a fast paced environment without direct supervision
Effectively work with others to build consensus and rapport

Nice To Haves

Bilingual preferred but not required
Workers’ compensation experience preferred but not required

Responsibilities

Effectively communicate the details of our services with nonprofit organizations to help build our national network
Review work restrictions provided by our clients and coordinate job offers with our network of nonprofit organizations
Follow client service instructions for identifying light duty opportunities
Effectively communicate the details of the program with case managers, employers, attorneys and injured workers
Maintain detailed and accurate records
Prepare documentation outlining job offer details
Understanding of employment labor issues as they relate to state jurisdiction, laws and regulations
Ability to problem solve and communicate effectively related to client issues
Provide outstanding customer service to our clients, injured workers’ and non-profit organizations
Prepare client and company reports
Sell and market our business to prospects and nonprofit organizations