Client Services Liaison

Legacy Supply Chain • Franklin, IN

5d

About The Position

Legacy Supply Chain is hiring a Client Services Liaison to support our Franklin, Indiana operation. As a Client Services Liaison, you will be responsible for growing/maintaining a positive relationship between client and Distribution Center by taking complete ownership of the relationship, effectively processing orders, providing diligent follow-up to inquiries and actively assessing value add opportunities. This position offers a comprehensive benefits package including a 401(k) plan with up to 5% company match. Schedule and Compensation Monday through Friday, 8:00am - 5:00pm Competitive base salary based on experience

Requirements

• Minimum of 1 year Account Management in a high-volume transaction environment.
• Must have High School Diploma or equivalent.
• Ability to work under time constraints while still recognizing the importance of accuracy and meeting deadlines
• Ability to interact effectively with both internal and external customers is required; in a professional manner; while maintaining a complete understanding of both client and company expectations.
• Ability to prioritize tasks, multitask and obtain results with minimal supervision.
• Ability to establish and maintain positive working relationships with colleagues, clients and vendors.
• Attention to detail and ability to effectively utilize reporting tools to analyze client trends and anticipate needs.
• Effective decision making and problem solving skills.
• Well organized, detail oriented with excellent follow through.
• Ability to prioritize and efficiently manage time and projects.
• Ability to be flexible with work schedule.

Nice To Haves

• Experience in Direct to Consumer, Direct Mail, Direct Marketing or Order Fulfillment and knowledge of supply chain processes and systems desired.

Responsibilities

• Manage all aspects of a client’s fulfillment business; including reconciling reports, ensuring Operations is meeting service levels, files are loaded and effectively communicating with client via meetings and emails.
• Act as primary liaison between client and Operations. This involves dealing quickly and efficiently with client inquiries by phone or email.
• Provide solutions for client issues, while maintaining and encouraging growth in the relationship.
• Proactively assess possible delays or complications; and work with Operations to strategically plan to avoid or minimize them.
• Develop and implement new systems, procedures or working practices that improve customer service efficiency.
• Develop, monitor and report on metrics and daily checklists, for measuring and monitoring performance and service levels, such as Daily Shipment Reports and Unshipped Orders Report.
• Effectively communicate client needs, including daily; and/or upcoming, priorities to Operations for planning purposes.
• Monitor IT Data file transfer processes as a QC measure.
• Work with Inbound on Non Compliant Receipts (NCR’s) and work with client on resolutions; and effectively communicate priorities of NCR’s to Inbound for potential rework.
• Coordinate Value Added Services requests; and confirm billing is accurate.
• Work with client, Operations and Inventory Control to review, research and resolve inventory discrepancies.
• Document Customer Complaints and work with Operations to identify root cause and corrective action(s).

Benefits

• Competitive Pay
• Retirement Support : Company-funded 401(k) with top match percentage in the industry
• Robust Health Plan : Affordable, comprehensive protection for you and your family - medical, dental, vision, and more
• Job Skills Development : On-the-job supply chain skills development, in person and online training
• Leadership Development : Programs to prepare future supply chain leaders including new manager training and Leadership Excellence Summit
• Career Opportunities : Build a career path at a growing company that focuses on development, succession planning, and HIPO identification

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees