RTE, Infrastructure and Operations

HF Management Services•Lake Mary, FL

1d•Hybrid

About The Position

Reporting to the VP - Infrastructure, Operations, and Information Management, the RTE - Infrastructure and Operations enables program delivery across the entire Infrastructure and Operations Program. The RTE partners across the enterprise for intake, business commitments, and IT delivery. The RTE drives effective PI planning across all Infrastructure and Operations product delivery teams. As a Release Train Engineer (RTE), this leader supports multiple delivery teams using Agile, Scrum, and Scaled Agile ceremonies and practices. The leader facilitates and leads teams through an execution of proper agile methodology, manages impediments/risks and coaches the team through the journey on Agile maturity. This leader is accountable for the coordination, preparation and guidance of Program Increment planning, demos, and leads the Scrum of Scrums. The RTE partners with Product Owners and senior leaders to enable the delivery program. This includes assisting multiple Product Owners in daily Scrum. This leader directly contributes to the Infrastructure and Operations team strategy while influencing and impacting the overall IT strategy. The RTE has broad and deep technical experience in I&O technologies. Healthfirst has embraced a Scaled Agile Methodology for planning and executing virtually all change initiatives, including Infrastructure and Operations. The Agile approach favors leadership over command-and-control management. We use Agile planning methods to sequence work and manage dependencies and priorities. Finally, culture matters at HealthFirst. Ideal candidates are strong leaders that are continuous learners, not constrained by the way problems have been solved in the past. The RTE, Infrastructure and Operations creates an environment where team members can maximize their contribution and impact – and then to ensure that all that effort is optimally harnessed in an aligned way to serve our members. This position requires three days per week in office (Tues/Wed/Thurs) at 1101 Greenwood, Lake Mary, FL.

Requirements

Experience managing large-scale, cross-functional projects and programs for Infrastructure and Operations at an enterprise scale.
Technical depth across a broad range of technologies: Server, Network, DBA, Cloud, Desktop, etc. with an ability to communicate effectively with highly technical resources.
Experience operating on a SAFe agile Release train as the Release Train Engineer (RTE).
Demonstrable experience influencing skills across technical teams, peers, and leaders.
Experience engaging and communicating with key stakeholders including senior-level leadership.
Strong Business Acumen and 10+ years of experience in Information Technology roles
5+ years of experience owning Program Management or the RTE function in a fast paced environment
High School Diploma or GED from an accredited institution

Nice To Haves

BA, BS in Computer Science, Information Management, Business or Healthcare related field.
Experience in a Healthcare Insurance related field
Agile SAFe certifications
Technical certifications across a broad range of technologies (Server, Network, DBA, Cloud, Desktop, etc.)
5+ years of prior people management and/or influential Technical Architecture roles for Infrastructure and Operations organizations.

Responsibilities

Champion the use of Digital.AI Agility (formerly VersionOne) for Agile planning across epics, features and stories for the Infrastructure and Operations program.
Partner with Product Owners on balancing and prioritizing intake vs. internal product improvements while ensuring optimal delivery against team bandwidth.
Work with Product Owners to manage the backlog across products and the Infrastructure and Operations program.
Leverages deep and broad Infrastructure & Operations technology experience to manage the intake of work into I&O.
Prepare and present to business/IT during Program PI planning and Enterprise PI planning events.
Plan, direct, and coordinate activities through the entire delivery life cycle.
Create and execute against plans to drive the resolution of issues/risks that impede delivery.
Uses data and metrics to manage and optimize the flow of value throughout the Infrastructure and Operations Program.
Actively manage Program and key stakeholder expectations and relationships.
Enable Agile practices, methods, and standards.
Meet financial objectives by forecasting requirements, communicating goals, objectives, and responsibilities, keeping the Program focused for terms of scope, schedule, communication, and risk.
Drive innovation & continuous improvements for processes
Coach and mentor Product Owners and Program Leadership on Agile best practices.