Royal Service Manager

AccorHotel•Austin, TX

About The Position

Royal Service Manager Summary of Responsibilities: Reporting to the Assistant Director, Rooms, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Lead and manage all aspects of the Royal Service department and ensure all service standards are followed Ensure updating and the maintenance of the hotel’s telephone system is completed Communicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfaction Check and approve monthly telephone statements Taking care of transient’s reservation Following Forbes Standards and ensuring team is mastering our Forbes standards Ensure all our loyalty guests’ preferences are met through our Loyalty reports Have complete knowledge of the hotel’s emergency procedures Handle Guest concerns and react quickly, logging and notifying proper areas Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering Conduct regularly scheduled departmental meeting Manage the departmental budget Balance operational, administrative and Colleague needs Follow all safety policies Other duties as assigned

Requirements

Previous leadership experience in a similar capacity required
Previous PMS experience required
Computer literate in Microsoft Window applications required
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous leadership experience in a similar capacity required

Nice To Haves

University/College degree in a related discipline an asset

Responsibilities

Consistently offer professional, friendly and engaging service
Lead and manage all aspects of the Royal Service department and ensure all service standards are followed
Ensure updating and the maintenance of the hotel’s telephone system is completed
Communicate and analyze guest feedback results and take appropriate action to constantly improve guest satisfaction
Check and approve monthly telephone statements
Taking care of transient’s reservation
Following Forbes Standards and ensuring team is mastering our Forbes standards
Ensure all our loyalty guests’ preferences are met through our Loyalty reports
Have complete knowledge of the hotel’s emergency procedures
Handle Guest concerns and react quickly, logging and notifying proper areas
Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
Conduct regularly scheduled departmental meeting
Manage the departmental budget
Balance operational, administrative and Colleague needs
Follow all safety policies
Other duties as assigned