Roxy's Bar Supervisor

Ko-Kwel Casino Resort Medford • Medford, OR

1d • Onsite

About The Position

Let's Be Friends! At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast! Bring the energy, set the tone, and lead the team! The Bar Supervisor is a hands-on leader who inspires bartenders, cocktail servers, bar backs, and beverage staff to deliver unforgettable guest experiences. With equal parts hospitality and accountability, this role ensures smooth operations, upholds compliance standards, and supports the team to provide exceptional service.

Requirements

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Minimum two (2) years of supervisory experience in a food service environment demonstrating good people handling skills.
• Three (3) years of bartending experience required.
• Must be 21 years of age minimum with GED or HS Diploma.
• Must obtain a current Food Handler's Card and meet health, safety, and sanitation standards at all time.
• Must have valid OLCC permit and working knowledge of OLCC regulations.
• Demonstrated ability to successfully navigate the POS system and accurately manage a cash bank, credit card activity, and balance with corresponding paperwork at the end of your shift.
• Ability to work with minimal supervision and handle multiple priorities and tasks.
• Must be able to follow and provide clear verbal and written instructions to others.
• Comfortable communicating clearly and positively with both guests and teammates.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

Nice To Haves

• Previous experience in the hospitality field with demonstrated excellent customer service abilities.

Responsibilities

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Lead by example-supervising, coaching, and supporting the Roxy's bar and beverage team to create a fun, friendly, and professional environment where both staff and guests thrive.
• Oversee daily stocking, monitor inventory, and coordinate ordering for both the bar and slot beverage service, ensuring the team is always prepared.
• Jump into the action! This is a hands-on role that often means serving guests directly while supporting staff in a busy, fast-paced atmosphere.
• Troubleshoot guest issues with professionalism and warmth, balancing hospitality with adherence to OLCC and Gaming Commission standards.
• Partner with the Roxy's Manager to set and achieve service goals, maintain consistency, and continually elevate the guest experience.
• Monitor team performance, assist with coaching, and support performance evaluations to encourage growth and accountability.
• Assist in managing departmental costs and revenues with smart, efficient business practices.
• Oversee opening and closing procedures including cashiering, guest service, cleanliness, and stewardship-ensuring smooth transitions and operational excellence.
• Support conflict resolution and assure team alignment with gaming, OLCC, and management practices.
• Confidently run assigned shifts, including signing tenders, closing out cashiers, and resolving guest concerns in real time.
• Actively review and uphold departmental policies, procedures, and regulatory mandates, keeping compliance and consistency at the forefront.
• Jump in where needed to support the team and keep things running smoothly.
• (Other duties as assigned)

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED