Roving Teller

Glacier Bancorp, Inc. • Layton, UT

2d • Onsite

About The Position

Come join the Branch Teller Team, located at 12 S Main St in Layton, UT! This is a Roving Teller position based out of our Layton branch, working as needed at branch locations in the Northern Utah area; including Layton, Brigham City, South Ogden, Clearfield, Mountain Green, Morgan, Bountiful, Park City.
This position is the ‘frontline’ of the bank and plays a fundamental role in achieving our customer satisfaction in the day-to-day processes at the branch. Prior cash handling experience and excellent customer service skills are preferred for this position, as well as the applicant being comfortable making dozens of transactions daily, and communicating with various customers.

Requirements

• High School Diploma or GED
• Prior Cash Handling Experience
• First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process.
• Excellent communication and time management skills
• Customer satisfaction - Courtesy, tact and diplomacy are essential elements of job
• Basic PC knowledge
• Attention to detail and mathematical skills

Responsibilities

• Conduct customer’s financial transactions within time limits and established guidelines (deposits, withdrawals, check cashing, loan payments, sales of official checks & money orders, and other duties as assigned)
• Balance accurately and maintains cash limits of his/her drawer on a daily basis
• Take an active role in branch programs by greeting all customers, learning their names and meeting their banking needs by introducing new products and services (credit cards, savings bonds, etc.)
• Go the ‘extra mile’ to build trust relationships, customer loyalty and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent loss
• Resolve customer issues and provide relevant assistance
• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers
• Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU
• Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Adhere and support the FCBU Values & Purpose
• Keeps management appropriately informed of area activities and of any significant problems
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel)
• Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful
• Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
• Additional duties as requested or assigned

Benefits

• We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance.
• Coverage is available to employees and their eligible dependents in accordance with our written plan documents.
• You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services.
• We also offer a generous Paid Time Off (PTO) plan and paid holidays.
• PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees.
• PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy.
• Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays.
• In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees