Routing & Dispatcher Associate

Shepherd Electric Supply • Richmond, VA

9d • $21

About The Position

Maintains all associated route and dispatch duties so materials are delivered safely, timely, and accurately.

Requirements

• High school diploma or equivalent required
• Ability to work in a fast-paced environment while maintaining accuracy and composure
• Ability to successfully complete pre-employment screening requirements

Nice To Haves

• Prior dispatching, routing, or logistics coordination experience strongly preferred
• Familiarity with route optimization tools or transportation management systems a plus
• Strong verbal and written communication skills - you will be on radio, phone, and messaging tools throughout the day
• Proficiency with computers and data entry; comfort learning new systems quickly
• Valid driver’s license preferred

Responsibilities

• Build daily delivery routes that are accurate, efficient, and customer-priority-aware
• Assign drivers and vehicles to runs based on load, geography, and urgency
• Dispatch drivers with clear, complete information before cutoff
• Adjust routes in real time when delays, substitutions, or urgent add-ons arise
• Serve as the primary point of contact for drivers throughout the delivery window
• Provide proactive updates when schedules change — drivers should not have to ask
• Troubleshoot delivery issues, access problems, or customer concerns in real time
• Confirm completions and flag exceptions before the shift closes
• Communicate accurate delivery ETAs to counter staff and internal teams
• Notify customers proactively when delays occur — do not wait for them to call
• Coordinate with branch sales and warehouse teams when priority changes midday
• Escalate unresolved delivery issues to the Operations Manager before end of shift
• Maintain accurate daily manifests, proof-of-delivery records, and route logs
• Ensure all vehicle pre-trip and post-trip inspections are completed and logged
• Track fuel and mileage data accurately to support compliance and cost reporting
• Flag documentation gaps or recurring driver compliance issues to management
• Identify patterns in delivery delays or route inefficiencies and surface them to leadership
• Recommend route or scheduling changes that improve reliability or reduce cost
• Cross-train on warehouse shipping office functions to increase team flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees