Router/Clerical Admin

National Express Corporation • Carol Stream, IL

38d

About The Position

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Requirements

• High school diploma or GED
• Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.
• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
• Ability to problem solve in an effort to meet schedule requirements
• Ability to operate two-way and emergency radio systems
• Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
• Ability to use Microsoft Office Program and computerized routing software.
• Verbal communication skills to provide effective advice and interpretation that are readily understandable.
• Written communication skills to prepare materials and reports
• Customer service skills to provide excellence in customer service to internal and external stakeholders

Nice To Haves

• Previous dispatch experience is preferred; bi-lingual abilities a plus

Responsibilities

• Produce and maintain a master record of all routes and provide operating copies daily
• Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)
• Produce and maintain cost efficient and timely routes
• Meet all deadlines relating to schedules set up for the routing process
• Coordinate with Dispatch to establish route standards for time and miles
• Provide excellent customer service when working directly with customers, parents and employees
• Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly
• Maintain the work area in a neat and professional condition daily
• Maintain a professional appearance
• Ability to work well under pressure
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Benefits

• We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual.
• Additionally, employees are able to enroll in a retirement savings plan.
• The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees