Route Trainee - UniFirst
About The Position
At UniFirst , we Always Deliver—for our customers and our people. Join us as a Route Trainee (RT) and take the first step toward a rewarding career in service and customer care. As an RT, you’ll receive hands-on training through our robust, blended learning programs while supporting daily operations and preparing to transition into a full-time Route Service Representative (RSR) role. You’ll assist with deliveries, service, and route coverage while learning multiple customer accounts. This is a dynamic opportunity ideal for someone eager to grow, customer-focused, and ready to build a strong foundation in a field-based service role.
Requirements
- Driver’s License & Safe Driving Record\: Must be at least 21 years old with a valid driver's license, a clean driving record, and reliable transportation.
- DOT Compliance\: Meet all Department of Transportation (DOT) requirements, including a physical exam.
- Educational Requirements\: High school diploma, GED, or military service required.
- Strong Customer Service Skills\: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Tech-Savvy\: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina\: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
Nice To Haves
- Relevant Experience\: Prior experience in customer service, route sales, or delivery, roles is a plus!
Responsibilities
- Participate in UniFirst’s Service Certificate Program: Engage in a hands-on training program designed to prepare you for a Route Service Representative (RSR) role.
- Support Daily Operations\: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- Deliver Consistent, Reliable Service\: Transport clean garments and products to customers and return soiled items, providing dependable and timely service with every stop.
- Provide Route Coverage When Needed\: Step in during RSR absences to manage established routes, upholding UniFirst’s high standards of service and professionalism.
- Represent UniFirst on the Road\: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
- Engage in a Physically Active Role\: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- Contribute to Service Department Success: Play a vital role in delivering outstanding service, building customer relationships, and driving the success of our Service Department.
- Maintain a Predictable Schedule: Enjoy consistent Monday–Friday daytime schedule with no nights or weekends.
Benefits
- Competitive Compensation\: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- Training & Development\: Formal training through our SCP program to set you up for success as an RSR
- Career Development: Continuous training and growth opportunities
- Company Culture\: A supportive and inclusive workplace rooted in a strong sense of community
- Stability & Work-Life Balance\: Monday–Friday daytime schedule, no nights or weekends
- Inclusive Culture\: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
