Route Helper - UniFirst

UniFirst • Hummelstown, PA

3d

About The Position

At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!

About UniFirst

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

At UniFirst, we Always Deliver —for our customers and our people. Join us as a Route Helper and play a key role in supporting our Service Department. In this role, you’ll work alongside Route Service Representatives (RSRs) to help load and unload trucks, deliver and pick up customer garments and products, maintain vehicle safety, and cover routes when needed. When covering a route, you’ll drive a company vehicle to service customer stops along an assigned route, building relationships and ensuring exceptional service.

Requirements

• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery, roles is a plus!

Responsibilities

• Support Daily Service Operations: Assist RSRs with loading and unloading vehicles, counting and inspecting garments, and scanning garments and products for accuracy.
• Deliver & Pick Up with Care: Transport clean garments and products to customers, pick up soiled items, and ensure accurate invoice inventories.
• Provide Route Coverage When Needed: Drive a company vehicle along an assigned route, servicing customers in a professional and timely manner.
• Engage with Customers: Build relationships by effectively communicating with customers, resolving concerns on the spot, and ensuring a clean, orderly work area at customer sites.
• Maintain Safety Standards: Perform daily vehicle inspections, keep trucks clean inside and out, and follow all DOT, company, and road safety regulations.
• Assist with Accounts Receivable: Collect cash and charge payments, obtain signatures, and complete required paperwork accurately.
• Contribute to Service Success: Work closely with service leadership to keep routes running smoothly, uphold customer satisfaction, and maintain operational efficiency.

Benefits

• Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development: Formal training through our SCP program to set you up for success.
• Career Development: Continuous training and growth opportunities
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
• Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED