Route Technician

Accel Entertainment • Wheeling, IL

3d • $23

About The Position

SUMMARY The primary responsibilities of this position include, but are not limited to, the execution of daily collection team operational needs. Collection operational needs will include, but are not limited to, VGT collections, Redemption Terminal (RT) Replenishments, and all other areas of cash movement. The primary responsibilities will occur with video gaming/amusement equipment owned/operated by the Company and located in contracted establishments; required to enforce established rules and procedures intended to protect employees and customers and assisting in other areas as needed. Hours: 5:30am-1:30pm CST, Monday-Friday

Requirements

• Minimum of 21 years of age
• A valid driver’s license and maintenance of a satisfactory driving record
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
• Proficient with Microsoft Suite, Salesforce, and Outlook
• Flexible and willing to work long hours, requires availability for weekends; Overtime approved to meet operational need of department
• Commitment to being reliable for working scheduled shifts and being on time
• Excellent ethics and integrity
• Excellent customer service
• High attention to detail
• Self-motivated and quick learner
• Ability to adapt and understand working components of machines and provide service while on site
• Professional demeanor

Responsibilities

• Provide and maintain an exceptional customer experience with location staff and patrons
• Be timely and punctual for both work and route schedule
• Communicating and maintaining proper equipment needs for route teams and collection vans
• Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle
• Unload and deliver cassettes/cans to processing room following route
• Required to Drive efficiently and effectively during scheduled routes
• Assisting with additional replenishments (RT or ATM), VGT collections, or any other cash item needs
• Knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.)
• Effectively communicates with leadership team of any challenges seen on route
• Suggests ways to improve route efficiencies
• Organize warehouse space within working area; proactively prepare needs for next day routes
• Assisting with Fleet Needs for Collection Vehicles
• Lends support to other Collection Regions when Staffing needs arise
• Other duties as assigned as to meet the operational needs of the Collection Region

Benefits

• Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts.
• Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
• Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees