Route Technician

Accel Entertainment•Champaign, IL

3d•$18 - $23

About The Position

The primary responsibilities of this position include, but are not limited to, the execution of daily collection team operational needs. Collection operational needs will include, but are not limited to, VGT collections, Redemption Terminal (RT) Replenishments, and all other areas of cash movement. The primary responsibilities will occur with video gaming/amusement equipment owned/operated by the Company and located in contracted establishments; required to enforce established rules and procedures intended to protect employees and customers and assisting in other areas as needed.

Requirements

Minimum of 21 years of age
A valid driver’s license and maintenance of a satisfactory driving record
Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
Proficient with Microsoft Suite, Salesforce, and Outlook
Flexible and willing to work long hours, requires availability for weekends; Overtime approved to meet operational need of department
Commitment to being reliable for working scheduled shifts and being on time
Excellent ethics and integrity
Excellent customer service
High attention to detail
Self-motivated and quick learner
Ability to adapt and understand working components of machines and provide service while on site
Professional demeanor

Responsibilities

Provide and maintain an exceptional customer experience with location staff and patrons
Report to work as scheduled for assigned shifts (5:00am-3:00pm Central Time - Monday-Thursday)
Be timely and punctual for both work and route schedule
Communicating and maintaining proper equipment needs for route teams and collection vans
Delivering and collecting cassettes/cans to and from customer locations per the assigned route schedule, using a company provided vehicle
Unload and deliver cassettes/cans to processing room following route
Required to Drive efficiently and effectively during scheduled routes
Assisting with additional replenishments (RT or ATM), VGT collections, or any other cash item needs
Knowledge of the working components of equipment (VGTs, RTs, ATMs, Amusement devices, etc.)
Effectively communicates with leadership team of any challenges seen on route
Suggests ways to improve route efficiencies
Organize warehouse space within working area; proactively prepare needs for next day routes
Assisting with Fleet Needs for Collection Vehicles
Lends support to other Collection Regions when Staffing needs arise
Other duties as assigned as to meet the operational needs of the Collection Region

Benefits

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts.
Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

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