Route Support Specialist
About The Position
The Route Support Specialist (RSS) is primarily responsible for professionally covering for Route Service Representatives (RSRs) who are on vacation, absent due to "call outs," or for open routes, while also providing general team support. This role involves ensuring the timely and accurate delivery of medical linen and clothing, providing customer service, and addressing account issues, concerns, and complaints during on-site customer visits. The RSS is also tasked with ensuring customer satisfaction through the efficient and professional processing of paperwork and account data/information.
Responsibilities
- Support the service management team by professionally filling in when RSR’s are out or when routes are open
- Ride with RSR’s on your assigned team to learn their customers when not filling in
- Service assigned accounts by delivering clean, removing soiled products, and addressing customer service issues in an efficient, professional, and productive manner
- Enter all service-related data and signatures into assigned Route Assistant (PDA)
- Manage customer invoices and product inventories in an accurate manner
- Perform efficient on-site account maintenance to ensure minimal lost business and service credits
- Communicate daily with supervisor as needed to resolve customer concerns that arose from the day’s activity
- Observe and practice corporate policies, procedures, and safety protocols relating to handling of product and driving
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
