Route Service Rep
About The Position
Many of our CITY team members began their careers in Service roles like this one. The Route Service Representative role is a hands-on, customer-facing position that plays a key role in our daily operations. In this position, you’ll be responsible for delivering clean products to customers, collecting soiled items, and ensuring routes run safely and efficiently. You’ll build strong relationships with customers, maintain high service standards, and help represent CITY positively in the field. This role requires reliability, attention to detail, and a commitment to customer satisfaction. You’ll work closely with your Route Supervisor and teammates to ensure smooth daily operations and excellent service.
Requirements
- Clean driving record required
- Valid Iowa Class D Chauffeur’s Driver’s License required
- Must be 25 years or older
Nice To Haves
- 1–2 years of job-related and/or customer service experience preferred
Responsibilities
- Fill in for or assist on any of our 17 service routes as needed
- Provide prompt, friendly, and effective customer service
- Load and unload delivery trucks with clean and soiled laundry
- Deliver products accurately and on time to customer locations
- Maintain customer satisfaction and professional relationships
- Manage route efficiency while following all safety standards
- Communicate positively with customers, potential customers, and coworkers
- Maintain strong product knowledge (pricing types, colors, sizing, inventory control, availability, and product application)
- Properly load trucks, including organization of invoices, paperwork, bags, and garments
- Maintain account appearance (rails, hanger racks, repair bags, lockers)
- Communicate truck maintenance needs promptly (repairs, preventative maintenance, cleanliness, accidents)
- Drive a commercial motor vehicle for up to 10 hours per day
- Lift up to 60 pounds on a frequent basis
- Maintain hygienically clean standards through proper garment handling
- Perform other duties as assigned
- Maintain regular and reliable attendance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
