Route Coordinator/Dispatcher

Labcorp•Houston, TX

3d•Onsite

About The Position

Develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations. Work Schedule: Mondays, Tuesdays 3:00pm - 11:30pm; Saturdays & Sundays 6:30 am - 7:00pm ,additional days and hours may be required. Work Location: 7207 North Gessner Drive Houston, TX 77040 All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here .

Requirements

High school diploma or equivalent
Basic computer and typing skills; Proficient in Microsoft Office
Strong communication skills; both written and verbal
Excellent organizational and time management skills
Strong attention to detail with the ability to multitask

Nice To Haves

Prior experience in logistics, customer service or operations is preferred
Experience working in a medical courier environment is preferred
Familiarity with route management software is a plus

Responsibilities

Utilize route management software to schedule, coordinate and dispatch specimen pickups
Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
Responsible for specific service area to ensure best possible solutions for client
Achieve location productivity and expense targets while meeting customer expectations
Ensure a balance between customer response time, accuracy and cost/productivity targets
Follow standard procedures for field requests for service and dispatching calls
Problem solve and provide potential resolutions for any specimen related issue
Utilize multiple databases to process requests and inquiries
Performs a variety of administrative/clerical duties as needed