ROSS Service Coordinator

Housing Authority of New Orleans•New Orleans, LA

80d

About The Position

Reporting directly to the Director of Community Relations & Client Affairs, the ROSS Service Coordinator will have significant responsibility in providing a variety of case management services to residents that reside in HANO communities and scatter sites. The ROSS Service Coordinator will assess resident’s needs, situations, strengths, and support network to determine their goals and develop mutually agreed upon strategies and plans to improve their quality of life and path to self-sufficiency with the support of grant partners/stakeholders. This position is a grant funded, temporary appointment that will be in effect based upon the terms of the grant and funding availability.

Requirements

A bachelor’s degree from an accredited college or university with a degree in social work, gerontology, psychology, counseling, human/social services or a related field and 3 years’ experience in case management for low-income families is required.
An equivalent combination of relevant education, training, and experience that meets the requirement to successfully accomplish the assigned duties and responsibilities will be considered (i.e. associate degree in a related field such as Social Services, Psychology, Human Services, Counseling or related area with 5 years of relevant experience.
Must have a valid Louisiana Driver’s License and meet the eligibility requirements for coverage under HANO’s fleet auto insurance.

Responsibilities

Provides direct case management services to residents that are referred for assistance.
Responsible for interviewing and assessing residents and classifying residents according to the case management triage criteria.
Works with residents to establish plan of action and referral to service provider.
Tracks client progress through follow up
Implements IDP goals to help families progress toward family self-sufficiency.
Assists residents with job development and career counseling.
Advocates for and helps clients get resources that would improve their well-being.
Research and refer residents to community resources.
Responds quickly and appropriately in crisis situations.
Ensures data quality, accuracy of client files and records, completes paperwork and maintains case management database.
Develops outreach strategies to ensure residents are well informed about programs and services.
Utilize the HUD Standards for Success framework and other tools for grant reporting purposes.
Prepare and submit performance and financial reports under OMB guidance and program instructions.
Comply with all federal, state and local laws and applicable HUD grant/HANO rules in the daily transmission of positional duties.
Performs other duties as assigned.