Rooms Operation Manager

Sheraton Valley Forge•King Of Prussia, PA

23h

About The Position

Wurzak Hotel Group is seeking an experienced and dedicated Rooms Operations Manager to join our exceptional team. In this dual role, you will oversee daily operations of the housekeeping and front office departments, serving as a key Rooms Division leader and second-in-command when on duty. You will be cross-trained to support both areas, ensuring operational efficiency, adherence to brand standards, and exceptional guest experiences. If you are a strong leader with attention to detail and a passion for hospitality, this is an opportunity to grow your career in a workplace where your skills are valued, your ideas are heard, and your professional development is supported. Hospitality is a 24/7 industry. Operational demands may require flexibility in scheduling, including varied days, hours, and shifts as business needs dictate.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
Experience in hotel housekeeping management (Hilton brand experience a plus)
Strong leadership and management skills with ability to inspire diverse teams
Excellent communication and interpersonal skills
Proficiency in MS Office and property management systems
Knowledge of housekeeping, safety, and sanitation regulations and standards
Ability to work flexible hours, including evenings, weekends, and holidays

Nice To Haves

Hilton brand experience a plus

Responsibilities

Lead, mentor, and develop housekeeping and front desk staff to maintain high performance and morale
Recruit, hire, and train team members; implement policies and standard operating procedures
Oversee daily operations of guest rooms, public areas, and back-of-house spaces
Conduct inspections to ensure cleanliness, safety, and brand standard compliance
Monitor inventory, coordinate procurement, and enforce safety regulations
Address guest feedback promptly to maintain exceptional service
Support guest arrival, departure, and recovery processes
Collaborate with other departments to optimize workflow and guest satisfaction
Identify opportunities for process improvement and implement operational enhancements
Stay abreast of hospitality trends, best practices, and emerging technologies