Rooms Manager-Sports Illustrated Resort- Nashville
About The Position
The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. This role is responsible for meeting the needs of the owners and covering varying schedules as well as forecasts and schedules weekly staffing levels. The Rooms Manager participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, and is responsible for the selection and development of associates in both departments.
Requirements
- Strong leadership skills (ability to effectively coach, mentor, and train staff)
- Strategic thinking
- 2 to 5 years of hotel/resort experience
- Excellent communication skills
- Proficiency in Microsoft Excel, Word, Outlook
Responsibilities
- Ensure proper staffing and scheduling for maximum productivity
- Control payroll costs to achieve maximum profitability
- Communicate priorities to staff through daily and weekly meetings
- Ensures the guest satisfaction levels meet the goals for the site
- Identify areas of process improvement to ensure efficient processing for the team and guest
- Manage strict room inventory to achieve highest possible room occupancy percentage
- Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received
- Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff
- Ensure all guest resolutions are achieved and responded concerns responded to
- Own and manage the Internal Audit process
- Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments
- Manage and support all financial aspects of the department
- Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data
- Maintains cost control and appearance of retail inventory
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
