Rooms Manager II - Club Wyndham Avon
About The Position
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Manager will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments.
Requirements
- Strong leadership skills (ability to effectively coach, mentor, and train staff).
- Strategic thinking.
- 2 to 5 years of hotel/resort experience.
- Excellent communication skills.
- Proficiency in Microsoft Excel, Word, Outlook.
Responsibilities
- Ensure proper staffing and scheduling for maximum productivity.
- Control payroll costs to achieve maximum profitability.
- Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest.
- Manage strict room inventory to achieve highest possible room occupancy percentage.
- Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received.
- Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to.
- Own and manage the Internal Audit process.
- Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments.
- Manage and support all financial aspects of the department.
- Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data.
- Maintains cost control and appearance of retail inventory.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
