Rooms Manager II - Club Wyndham Avon

Wyndham Hotels & Resorts•Avon, OH

9d•$82,000 - $91,000

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You’ll Shine: The Rooms Manager is responsible for the daily operation of the resort Housekeeping and Guest Services departments. The scope of the responsibility will include but not be limited to the involvement in overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines. The Rooms Manager will ensure the successful implementation and performance. You will be meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments. How You'll Make an Impact: This role will ensure proper staffing and scheduling for maximum productivity. Control payroll costs to achieve maximum profitability. Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest. The Rooms Manager will manage strict room inventory to achieve highest possible room occupancy percentage. Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received. Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. Own and manage the Internal Audit process. Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. Manage and support all financial aspects of the department. Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data. Maintains cost control and appearance of retail inventory.

Requirements

Strong leadership skills (ability to effectively coach, mentor, and train staff).
Strategic thinking.
2 to 5 years of hotel/resort experience.
Excellent communication skills.
Proficiency in Microsoft Excel, Word, Outlook.

Responsibilities

Responsible for the daily operation of the resort Housekeeping and Guest Services departments.
Overseeing all administrative, accounting, property guest service, property housekeeping, associate development and other such functions as required for the two disciplines.
Ensure the successful implementation and performance.
Meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels
Participates in unit inspections daily to ensure standards
Trains staff on all ROPs/DOPs standards for both departments
Responsible for the selection and development of associates in both departments.
Ensure proper staffing and scheduling for maximum productivity.
Control payroll costs to achieve maximum profitability.
Communicate priorities to staff through daily and weekly meetings
Ensures the guest satisfaction levels meet the goals for the site
Identify areas of process improvement to ensure efficient processing for the team and guest.
Manage strict room inventory to achieve highest possible room occupancy percentage.
Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received.
Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff
Ensure all guest resolutions are achieved and responded concerns responded to.
Own and manage the Internal Audit process.
Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments.
Manage and support all financial aspects of the department.
Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data.
Maintains cost control and appearance of retail inventory.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program