Rooms Internship

Loews Hotels•Orlando, FL

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Loews Royal Pacific Resort Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific. Rooms Division Internship Program: Internship students will be immersed in the multi-faceted Rooms Division and our culture of creating enriching experiences at Loews Hotels & Co. From 24/7 guest service to seamless housekeeping, our Rooms Division team plays a critical role in the Heart of the House and Front of the House, delivering memorable hospitality every single day. Competitive internship pay rate offered. Please discuss location specific details with a member of our Talent Acquisition team during your campus career fair or interviews. What Will You Learn? The Loews Hotels & Co Rooms Division internship has 4 enriching components: Learning Plan Mentoring by a Loews Leader(s) Reflections Value-Added Experiences Experience working with: Front Desk, Concierge, VIP Services, and Groups Housekeeping and Laundry Engineering Recreation Systems/ standards/reports used within Room Division Based on student experience and program requirements, we also offer an insight into management and leadership tasks. Learning plans include: Guest service standards across different areas including Front Desk, Concierge, VIP Team Overview of Housekeeping operations Shift opening and closing procedures Opera and more Upselling and group standards, management meetings etc. Advanced learning may include exposure to supervisory duties, understanding management reports etc. Value-added internship experiences include immersion in Loews culture by experiencing our organizational programs focused on Team Member Engagement, DEI (Diversity, Equity & Inclusion), and Learning & Development. Mentors will provide: Helpful professional feedback and support during your experience. Exposure to leadership tasks Understanding management reports in Housekeeping and Front Office Interns will be responsible for completing their weekly reflections in order to capture their learning and maximize the mentoring experience What You Bring Students must be currently enrolled in an accredited, US-based college or university, and be in good academic standing, in order to apply for an internship. Open communication about your campus requirements as well as your career goals will help us ensure an enriching and educational internship experience. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

Students must be currently enrolled in an accredited, US-based college or university, and be in good academic standing, in order to apply for an internship.
Positive attitude, strong work ethic and eagerness to learn
Desire and ability to work with others collaboratively
Excellent communication skills – both oral and written
Exceptional guest service skills
Effective management, leadership, and organizational skills with a focus on details quality and consistency
Ability to work flexible schedule to include some weekends and holidays

Responsibilities

Experience working with: Front Desk, Concierge, VIP Services, and Groups
Housekeeping and Laundry
Engineering
Recreation
Systems/ standards/reports used within Room Division
Guest service standards across different areas including Front Desk, Concierge, VIP Team
Overview of Housekeeping operations
Shift opening and closing procedures
Opera and more
Upselling and group standards, management meetings etc.
Completing their weekly reflections in order to capture their learning and maximize the mentoring experience