Rooms Inspector

Tru by Hilton•Concord, NH

1d•Onsite

About The Position

The Rooms Inspector is responsible for supervising all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. This includes rooms, laundry, public areas, work areas and department storage.

Requirements

Customer Service: Displays a professional sense of urgency when communicating and interacting with guests and coworkers in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guest’s experience by presenting creative solutions and innovative ideas.
Communication: Actively listens to guests and coworkers (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication.
Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Quality: Work “product or service” is free of errors and exceeds customer expectations.
High school diploma or GED equivalent; or one to three months of related experience or training; or equivalent combination of education and experience.
Must have developed language skills to the point to be able: read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak professionally and effectively before associates.
Requires mathematical development sufficient to be able to: add, subtract, multiply and divide in all units or measure, using whole numbers, fractions and decimals. Ability to compute ratio, rate and percent. Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently and flexibly. Ability to multi-task and be highly organized.
Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions in written, oral or diagram form. Ability to deal with problems effectively in standardized situations.
Non-slip shoes are recommended
Ability to pass pre-employment drug test and background check
Requires walking and standing to a significant degree, reaching, climbing, kneeling, crouching, stooping, handling, talking, hearing, smelling and seeing.
Lifting up to 25 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 10 lbs.
Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and/or fumes

Responsibilities

Provide quality services and meets guests needs
Maintain room quality based on hotel and brand standards
Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
Check all vacant and clean rooms, public space, storage areas and housekeeping carts daily
Check on stayovers
Ability to work well with a diverse group of people
Assist in preparation of daily assignment sheets for housekeeping associates
Compile and report accurate status of guestrooms to front office
Maintain standard procedures for security of on-loan equipment
Assist hotel management with inventory and ordering
Assist in overseeing the deep cleaning program
Maintain department key control
Assist other coworkers/departments when necessary
Actively seeks out other tasks when current work is complete
Complete projects as determined by the Housekeeping Supervisor/Operations Manager/General Manager
Participate in MOD rotation
Participate in ongoing education and training
Other duties as assigned